Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment... Tender

Procurement Summary

State : Bihar

Summary : Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being do...

Deadline : 26 Feb 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 96559190

Document Ref. No. : 21/PR/SBPDCL/2024

Competition : NCB

Financier : Self Financed

Purchaser Ownership : Public

Document Fees : Refer Document

Tender Value : ₹ 305751781

EMD : ₹ 4060000

Purchaser's Detail

Purchaser : SOUTH BIHAR POWER DISTRIBUTION COMPANY LTD. (SBPDCL)
Address: Sbpdcl, Vidyut Bhawan, Patna
City: Patna
District: Patna
State: Bihar
Pin: 800015
Tel/Fax: 1800 572 6571
Country: India
Email: eproc2support@bihar.gov.in
Website: https://eproc2.bihar.gov.in/

Tender Details

Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being do...
Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being do...
Detail desc:Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being done by North Bihar Power Distribution Company Limited (NBPDCL) and South Bihar Power Distribution Company Limited (SBPDCL)for a period of 2 Years post Go Live and extendable by another 3 years based on satisfactory performance of the selected bidder for operations support on a year-to-year basis.
Tender Creator : Mr RAJ KUMAR (CHIEF ENGINEER)
Bid Parts : 2
System Tender No. : 55893
Procurement Category : GENERAL
Tender Type : Open Tender
Minimum Number Of Bids : 2
Ranking Sequence : H1 Ranking
Tender Issuing Authority : RAJ KUMAR (CE)
Category : ITEM RATE
Estimated Value Visibility Flag : Y
Tender Call No. : }
Offer Validity Days : 180
Tender Approving Authority : RAJ KUMAR (CE)
NIT : Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being done by North Bihar Power Distribution Company Limited (NBPDCL) and South Bihar Power Distribution Company Limited (SBPDCL)for a period of 2 Years post Go Live and extendable by another 3 years based on satisfactory performance of the selected bidder for operations support on a year-to-year basis.
Tender Fee : 29500
Tender Processing Fee : 5900

Documents

 Tender Notice