Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation... Tender

Procurement Summary

State: Karnataka

Summary: Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation Of Complaints In Bescom, Mescom, Hescom And Gescom

Deadline: 16 Sep 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 125553455

Document Ref. No.: BESCOM/2025-26/SE0286

Financier: Self Financed

Purchaser Ownership: Public

Document Fees: ₹ 5000

Tender Value: ₹ 36833357.09

EMD: ₹ 552501.00

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

Digitalisation Of Consumer Grievance Redressal Forum (Cgrf) Process And Auto Escalation Of Complaints In Bescom, Mescom, Hescom And Gescom
1. Design, Development and implementation of web based online portal and Mobile application software for Digitalisation of Consumer Grievence Redressal Forum process in BESCOM, MESCOM, HESCOM and GESCOM, which includes Server and other devices, Data Center and Data Recovery Center Hosting for 5 years, Creation of Infrastructure at Site, Security Audit, licences etc., complete, Qty: 1.00, Amt: 14838438.89
2. Software maintenance and software up-gradation / changes / modification if required and Providing Services of Application Technical Support and Support Resource for all 4 ESCOMS for 5 Years, which also includes charges for SMS gateway, SMS charges etc., for all the 4 ESCOMs, Qty: 1.00, Amt: 21994918.20
Category: SERVICES
EMD: 552501.00
Est Amt: 36833357.09
Tender Fees: 5000.00

Documents

 Tender Notice

ANNEXURE-X-KERC-Regulation-2004.pdf

ANNEXURE-XII-KERC-Order-10.05.2013.pdf

Annexure-XIX-CGRF-Work-Flow-Chart.docx

Annexure-XX-Portal-Operational-Procedure-01.09.2025-final.docx

Annexure-XIII.pdf

Annexure-XIV-Consumers_Rules_2020.pdf

CGRF-Tender-Document.doc

ANNEXURE-XVII-KERC-order-19.11.2024.pdf