Setting up of Smart Centralized Customer Care Tender - 147479661

TRIPURA STATE ELECTRICITY CORPORATION LTD. (TSECL) has floated a tender for Setting up of Smart Centralized Customer Care Centre System on Saas (System as a Service) Basis. The project location is Agartala, Tripura, India. The reference number is DGM( ED-I)/TSECL/CCC/2026-27/07 and it is closing on 08 Sep 2026. Suppliers can request Register free of cost to get the complete Tender details and download the document.

Procurement Summary

State: Tripura

Summary: Setting up of Smart Centralized Customer Care Centre System on Saas (System as a Service) Basis

Deadline: 08 Sep 2026

Posting Date: 19 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147479661

Document Ref. No.: DGM( ED-I)/TSECL/CCC/2026-27/07

Financier: Self Financed

Purchaser Ownership: Public

Document Fees: ₹ 25000.00

Tender Value: ₹ 121988435

EMD: ₹ 2439769

Purchaser's Detail

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Tender Details

Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis

Category: Miscellaneous Services
Organisation Chain: Chairman cum MD, TSECL

Tender Category: Services

Product Category: Miscellaneous Services

Sub Category: NA

Form Of Contract: Works

Contract Type: Tender

Bid Validity(Days): 180

Period Of Work(Days): NA

Document Download / Sale Start Date: 18-Aug-2026 05:30 PM

Document Download / Sale End Date: 08-Sep-2026 02:00 PM

Bid Submission End Date: 08-Sep-2026 02:00 PM

Bid Opening Date: 09-Sep-2026 03:30 PM

EMD Amount in ₹: 24, 39, 769

Tender Value in ₹: 12, 19, 88, 435

Tender Fee in ₹: 25, 000
Tender ID: 2026_POWER_76015_1