Implementation of Ai-Powered Omnichannel Customer Support Digital Platform for Msedcl... Tender

Procurement Summary

State: Maharashtra

Summary: Implementation of Ai-Powered Omnichannel Customer Support Digital Platform for Msedcl Consumers and Msedcl Employeesi. Ai-Powered Omnichannel Customer Support & Digital Engagement Using Whatsapp Nativ...

Deadline: 21 Nov 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 129459438

Document Ref. No.: CGMIT/WHTSAPP/2025-26/005

Financier: Self Financed

Purchaser Ownership: Public

Document Fees: ₹ 29500.00

Tender Value: ₹ 328900000

EMD: Refer Document

Purchaser's Detail

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Tender Details

Implementation of AI-powered Omnichannel Customer Support Digital Platform for MSEDCL Consumers and MSEDCL Employeesi. AI-Powered Omnichannel Customer Support & Digital Engagement using WhatsApp Native Digital Payments Platformii. AI Powered interactive Chatbot for MSEDCL Employeesiii. AI-Enabled WhatsApp Conversational & Voice Solutioniv. WhatsApp Messaging Solutionv. Multi-Payment Gateway (PG) Integration via Intelligent AI led PG Routervi. Automated Document Processingvii. Comprehensive Financial Reconciliation Engineviii. Customer Data Analytics & Behavioural Insightsix. Comprehensive User Analytics and Reporting via Dashboard and CRM Suitex. Supporting automated feedback collection from users for service improvementxi. Technical, Security & Compliance Requirementsxii. Encryption and Securityxiii. Training and Documentationxiv. Operation and Maintenance support for 3 years.For more details, kindly refer Tender Document.
Estimated Cost inclusive of GST [in Rupees in Lakhs ] : 3289
Tender Fee [in Rupees] : 25000
GST(@18% on Tender Fee:SAC No.9984) in Rs. : 4500.00
Total Tender Fee Amount including GST in Rs. : 29500
Tender Validity[in days] : Tender/offer should be kept valid for acceptance upto and including last day of the calender month covering the completion of days from the date of tender opening.
Tender Sale Opening Date : 03-11-2025 19:50
Tender Sale Closing Date : 21-11-2025 16:00
TECHNO-COMMERCIAL BID Opening : 21-11-2025 18:00
Submission Date : 21-11-2025 17:00

Documents

 Tender Notice

129459438.zip