Expressions of Interest from Qualified Ai Agencies Tender - 145397866

Procurement Summary

State: Delhi (NCT)

Summary: Expressions of Interest from Qualified Ai Agencies and Solution Providers with Demonstrated Expertise in Quality Management Systems (Qms) for Customer Interaction Auditing and Performance Analytics

Deadline: 18 Jul 2026

Posting Date: 18 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 145397866

Document Ref. No.: EOI-2026-021

Financier: United Nations Children's Fund (UNICEF)

Purchaser Ownership: Public

Document Fees: Refer Document

Tender Value: Refer Document

EMD: Refer Document

Purchaser's Detail

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Tender Details

UNICEF- in India is seeking Expressions of Interest (EOI) from qualified AI agencies and solution providers with demonstrated expertise in Quality Management Systems (QMS) for customer interaction auditing and performance analytics. The proposed solution should leverage artificial intelligence to automatically review and assess customer calls, identify compliance and quality issues, evaluate agent performance, and generate actionable insights to improve customer experience and operational efficiency. Vendors should have proven capabilities in speech analytics, sentiment analysis, automated quality scoring, coaching recommendations, and dashboard-based reporting, with experience delivering scalable solutions in contact center or customer service environments
Publish Date: 08-Jul-2026 UN Orgnization: UNITED NATIONS INTERNATIONAL CHILDREN'S EMERGENCY FUND (UNICEF) Type of Notice: Request for EOI
Tender ID: EOI-2026-021

Documents

 Tender Notice