Survey on Trust Tender, Morocco - 47395467

Procurement Summary

Country : Morocco

Summary : Survey on Trust

Deadline : 19 Nov 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 47395467

Document Ref. No. : 1271314

Competition : ICB

Financier : World Bank (WB)

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : THE WORLD BANK GROUP
7, Rue Larbi Ben Abdellah, Souissi-Rabat Tel: + (212)-537-544-200
Morocco
Email :ialaoui@worldbank.org
URL :https://www.worldbank.org/en/

Tender Details

Expression of Interest are invited for Survey on Trust in Morocco.

REQUEST FOR EXPRESSION OF INTEREST FOR SELECTION # 1271314

This Request for Expression of Interest is for a Firm Selection. Please log in as a valid Firm User if you wish to express interest in this selection.

Selection Information

Assignment Title

Survey on Trust in Morocco

Publication Date

09-Nov-2020

Expression of Interest Deadline

19-Nov-2020 at 11:59:59 PM (Eastern Time - Washington D.C.)

Language of Notice

English

Selection Notice

Assignment Country

MA - Morocco
Funding Sources

The World Bank Group intends to finance the assignment/services under:

BB - BANK BUDGET
Individual/Firm

The consultant will be a firm.

Assignment Description

SELECTION FOR CONSULTANTS BY THE WORLD BANK GROUP

REQUEST FOR EXPRESSIONS OF INTEREST

Electronic Submissions through World Bank Group eConsultant2
https://wbgeconsult2.worldbank.org/wbgec/index.html

ASSIGNMENT OVERVIEW

Assignment Title: 1271314 - Survey on Trust in Morocco

Assignment Countries:
- Morocco

ASSIGNMENT DESCRIPTION

The World Bank is conducting a study on trust in Morocco in order to generate data and analysis on social, institutional, political, and economic trust and to inform discussions and debates on the New Development Model in the post-COVID context.

FUNDING SOURCE

The World Bank Group intends to finance the assignment / services described below under the following:
- BANK BUDGET

ELIGIBILITY


INDIVIDUAL / FIRM PROFILE
The consultant will be a firm.

SUBMISSION REQUIREMENTS
The World Bank Group now invites eligible firms to indicate their interest in providing the services. Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Please note that the total size of all attachments should be less than 5MB. Consultants may associate to enhance their qualifications.

Interested firms are hereby invited to submit expressions of interest.

Expressions of Interest should be submitted, in English, electronically through World Bank Group eConsultant2 (https://wbgeconsult2.worldbank.org/wbgec/index.html)

NOTES
Following this invitation for Expression of Interest, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding.

Only those firms which have been shortlisted will receive a notification. No debrief will be provided to firms which have not been shortlisted.

Attachments

Optional TOR File
Qualification Criteria

1. Provide information showing that they are qualified in the field of the assignment.
2. Provide information on the technical and managerial capabilities of the firm.
3. Provide information on their core business and years in business.
4. Provide information on the qualifications of key staff.


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Survey on Trust in Morocco
Terms of reference for conducting the survey
A. Context
The World Bank is conducting a study on trust in Morocco in order to generate data
and analysis on social, institutional, political, and economic trust and to inform
discussions and debates on the New Development Model in the post-COVID context.
B. Survey Objective and Framework
In that context, a survey will be conducted with the aim of obtaining responses to the
following questions:
“What factors determine and drive trust in Morocco?”
“What policies and programs could help build trust in Morocco?”
The survey is organized around the following focus areas and clusters of questions:
Focus Area A. Assess and Define Trust
- Cluster 0. Assessment of social and political trust
- Cluster 1. Nature of trust: loyalty vs. rule of law
Focus Area B. Identify the Factors that Determine and Drive Trust
- Cluster 2. Performance of public institutions and services
- Cluster 3. Communication and transparency
- Cluster 4. Corruption and integrity
Focus Area C. Assess the Impact of Trust on Attitudes and Behavior
- Cluster 5. Impact on economic aspirations and behavior
- Cluster 6. Impact on sociopolitical aspirations and behavior
Focus Area D. COVID Crisis and Trust
Focus Area E. Sociodemographic Questions
C. Duties and responsibilities
In this context, the World Bank is seeking to recruit a firm to conduct a 50-55 closeended question telephone survey of a sample of 6, 000 respondents, age 18 and above,
representative of Moroccan society and selected using the quota method (age, gender,
socioprofessional category), following stratification by region.
The following are the projected detailed duties and responsibilities of the selected
survey firm:
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1. Preparation of the Survey
 Method of administration
The firm will administer the survey via computer-assisted telephone interviews
(CATIs). The firm is expected to have the human, logistical, and technical resources to
conduct CATIs.
 Timeframe
The contract will extend over a maximum period of two months between December
2020 and January 2021.
 Sampling
The firm will be responsible for selecting the survey sample.
The projected sample size is 6000 respondents. This sample shall be representative of
Moroccan society, stratified by region and selected using the quota method (age,
gender, and socio-professional category).
The sample will be randomly selected from a registry of landline and mobile telephone
numbers (the firm selected shall provide proof of the availability of this registry during
the selection process).
If this registry is unavailable, consideration may also be given to random digit dialing
to select a sample or even to reusing preexisting samples/panels containing the
telephone numbers of respondents.
The sampling strategy shall be subject to the World Bank-s review and no objection.
 Protocol
The firm will develop a phone survey protocol, which will outline in particular the
strategy for distributing interviews among the interviewers, handling refusals and nonresponses, and tracking progress with the interviews.
The protocol shall be subject to the World Bank-s review and no objection.
 Questionnaire
The World Bank will provide the questionnaire, which will contain between 50 and 55
closed questions (between 5 and 10 of which will be sociodemographic questions).
The firm will review the questionnaire and provide feedback on its protocol and
structure (including with respect to the sequencing of questions and the length/time
allotted for interviews) as well as the wording of questions.
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The firm will be responsible for translation of the questionnaire into Arabic (Darija)
and Amazigh. These translations shall be subject to the World Bank-s review and no
objection.
 Training the interviewers and test interviews
The firm is expected to have the necessary human resources to conduct the survey,
including interviewers trained in telephone survey methodology. Training will,
however, be provided by the firm, in particular interviewer training in the
administration of the survey questionnaire. To this end, field test interviews will be
conducted to familiarize interviewers with the content, structure, and protocol of the
questionnaire.
The firm shall submit the training plan and training material to the World Bank, which
shall provide its no objection prior to training, along with a report on the training
seminar, in particular on field test interviews. The protocol, structure, and content of
the questionnaire may be modified by the World Bank based on the lessons learned
during these field tests.
2. Implementation and Data Collection
 Piloting the content and protocol
The firm will be responsible for piloting the survey in order to test its content (wording
of questions, comprehension problems, translation, etc.) and its protocol and structure
(including the sequencing of the questionnaire and the length of the interview). Piloting
will entail a random sample of roughly 100 respondents (different from those used in
the main sample).
The piloting strategy shall be shared with the World Bank and will be subject to its no
objection prior to the launch of the pilot interviews.
The pilot database will be shared with the World Bank and analyzed to identify
problems (for example, low response variance) and potential errors (for example,
coding errors, missing data).
The piloting report shall be reviewed by and discussed with the World Bank. The
content and protocol may be revised/modified by the World Bank team, with the
assistance of the firm, based on the pilot interviews.
 Conducting interviews
The firm will be responsible for supervising the interviews conducted by its
interviewers and for monitoring these interviews.
The firm will establish a monitoring system to track implementation, in particular the
number of calls made, and interviews conducted and their outcomes.
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Furthermore, it will implement verification mechanisms to ensure the quality of
interviews, including 10% spot checks to verify the accuracy of recorded data and
random check of interviewers, a posteriori check, etc.).
Verification and monitoring data will be shared with the World Bank and any delay or
problem with implementation of the survey shall be brought to its attention by the firm
as soon as possible.
In addition, raw data will be delivered to the World Bank on a weekly basis throughout
the data collection process to allow the World Bank team to identify data quality issues
(such as missing observations, high attrition rates, high rates of refusal) whilst the data
collection is ongoing, so that they may be corrected in real-time.
3. Data Management and Submission
The firm will submit the raw dataset (including microdata from respondent) and will

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