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The tender is for engaging an experienced external Tender - 146623152

The A reputable company has issued a Tender notice for the procurement of a The tender is for engaging an experienced external consultant to lead and coordinate the full project lifecycle for the Contact Centre Automation Programme. This includes transitioning from a fully agent-handled service model to a tiered digital-firs in the Gambia. This Tender notice was published on 06 Aug 2026 and is scheduled to close on 22 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146623152, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: Gambia

Summary: The tender is for engaging an experienced external consultant to lead and coordinate the full project lifecycle for the Contact Centre Automation Programme. This includes transitioning from a fully agent-handled service model to a tiered digital-firs

Deadline: 22 Aug 2026

Posting Date: 06 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146623152

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The tender is for engaging an experienced external consultant to lead and coordinate the full project lifecycle for the Contact Centre Automation Programme. This includes transitioning from a fully agent-handled service model to a tiered digital-first model, implementing a WhatsApp chatbot platform, and managing vendor procurement processes. The consultant will be responsible for requirements translation, implementation oversight, and ensuring the project meets its objectives.

Documents

Tender Notice

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