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The purpose of this tender is to engage Tender - 147714961

The Sincephetelo Motor Vehicle Accident Fund (SMVAF) has issued a Tender notice for the procurement of a The purpose of this tender is to engage a qualified service provider to upgrade, test, commission, and support the OpenScape Business X8 Communication Platform, NEO Recording and Quality Assurance Solution, and Contact Center Platform and Associated in the Swaziland. This Tender notice was published on 21 Aug 2026 and is scheduled to close on 28 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 147714961, while the tender notice number is SMVAF03 of 2026/27 and Registering on the platform.

Procurement Summary

Country: Swaziland

Summary: The purpose of this tender is to engage a qualified service provider to upgrade, test, commission, and support the OpenScape Business X8 Communication Platform, NEO Recording and Quality Assurance Solution, and Contact Center Platform and Associated

Deadline: 28 Aug 2026

Posting Date: 21 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147714961

Document Ref. No.: SMVAF03 of 2026/27

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The purpose of this tender is to engage a qualified service provider to upgrade, test, commission, and support the OpenScape Business X8 Communication Platform, NEO Recording and Quality Assurance Solution, and Contact Center Platform and Associated Applications. The project aims to ensure seamless integration, improve system stability, reliability, and security, enhance customer service delivery, and minimize service interruptions during implementation.

Documents

Tender Notice

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