Supply, Installation, Commissioning and Maintenance of Automated Teller Machines... Tender

Procurement Summary

Country : Togo

Summary : Supply, Installation, Commissioning and Maintenance of Automated Teller Machines (ATM)

Deadline : 29 Mar 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 30866322

Document Ref. No. : ETIGPATMRFP001/2019

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : ECOBANK TRANSNATIONAL INCORPORATED (ETI)
Group Head Ecobank Business Services 2365 Boulevard du Mono BP: 3261 Lome Attn: Janvier K. Wussinu (Group Head) Email: questions.sourcing@ecobank.com, etisourcing@ecobank.com
Togo
Email :questions.sourcing@ecobank.com, etisourcing@ecobank.com

Tender Details

Request for proposals are invited for Supply, Installation, Commissioning and Maintenance of Automated Teller Machines (ATM).

1 GENERAL REQUIREMENTS
1.1 Hard Disk Encryption (HDE)
1.2 Remote Bios Management
1.3 Intel Core i5 processor
1.4 Memory: 8GB RAM
1.5 512 GB HDD or above
2 TYPE OF ATM
2.1 Front loading TTW
2.2 Front loading Lobby
2.3 Front loading Standalone
2.4 Front loading drive-through
2.5 Rear loading TTW
2.6 Rear loading Lobby
2.7 Rear loading Standalone
2.8 Rear loading drive-through
3 ATM SAFE
3.1 The security enclosure must conform to the
UL-437 or CEN-1 or equivalent standard
(attach certificate)
3.2 The security enclosure must employ two
locks so that dual control can be implemented
4 ATM CAMERA
4.1 Software driven USB camera for transactionbased image or video capture
4.2 Dual Camera (Portrait & Cash Slot)
4.3 Application for central searching and viewing
with card number, Transaction ID, date &
time, etc.
4.4 Support for capture initiation for cardless
transactions
4.5 Support superimposing date, time and
transaction data on the recorded
images/video
5 ATM SCREEN
5.1 Color Consumer LCD/LED display
5.2 Sunlight
-readable display
5.3 Touchscreen
5.4 Vandal glass
5.5 Privacy filter
5.6 Size: 15.1’’ (1024 x 768 pix) 6 DISPENSER
6.1 Vacuum / Friction Pick technology of
international Standards
6.2 Multi
-media dispenser capable of dispensing
Bank of currency, travellers’ cheques,
coupons, stamps, travellers cheque, vouchers
tickets, etc
6.3 Capable of handling soiled but issuable and
mixed currencies as well as retract and purge
notes
6.4 Currency cassette must auto
-lock when
removed from the pick unit
6.5 The dispenser should have Additional Divert
Cassette for retracted notes to distinguish these
from rejected notes
6.6 Currency dispensing capacity should allow
for dispensing 60 or more notes at a time.
6.7 Currency holding capacity should not be less
than 2, 500 notes per cassette
6.8 Video/audio or suitable indication/signal to
confirm proper insertion of cassette
6.9 Must be able to give a Media low indication
for each dispenser cassette
6.10 Currency cassettes must have a tamper
indicator or unique key
7 CARD READER
7.1 The card reader should be capable of reading
tracks one, two and three as per ISO standard
or MasterCard/Visa, MPU, UPI, JCB Card
format
P a g e 41 | 75
7.2 Motorized Card Reader must be Hybrid and
be EMV 4.0 or above compliant. Capable of
reading smart card, chip card/HYCO card as
well as card with magnetic encoding
7.3 Valid EMV Level 1 Approval
(Contact/Contactless)
7.4 The ATM must have a contactless / near
-
field communication (NFC) reader
7.5 Motorized Card reader must incorporate
active anti
-skimming protection capable of
remote alerts to monitoring systems
8 INTELLIGENT DEPOSIT
8.1 Cash deposit with support for multi
-currency
accept
8.2 Cash deposit with support for fake note
detection
8.3 Cash recycler
8.4 Media acceptor for both cash and cheques
8.5 Composite template for currencies in the
Ecobank scope (provide list)
9 KEYBOARDS
9.1 Weatherized PIN Pad (water resistant)
9.2 Support for 3DES encryption and DAPI7
firmware in PIN Pad
9.3 Tamper resistant PIN Pad featuring
automatic destruction of secret keys in case of
attempt to interfere with the encryption
system
9.4 Tactile data entry devices, enabling visually
impaired persons to use the ATM
9.5 PCI and EMV Compliant PED
9.6 Physical/emulated customer QWERTY
keyboard for alphabetic data entry
9.7 PIN Pad privacy cover
10 MISCELLANEOUS FEATURES
10.1 Fascia & Advert light
10.2 Fascia Convex mirror to allow users see
oncoming intruders
10.3 Public & Private Audio for voice guidance
and/or advertising
10.4 Secured access keys to all compartments
including the top box
10.5 Logical USB interface security
11 ATM SOFTWARE
11.1 NDC protocol compatible Transaction
Processing Application
P a g e 42 | 75
11.2 Support for Transport Layer Security
(TLS1.2 or above)
11.3 Support for central device & application
status monitoring (interfacing via web
services to Aptra Vision preferred)
11.4 Support for cardless transactions
11.5 Support for EMV card processing (Valid
EMV Level 2 / Kernel approval)
11.5 Support for centralized Software distribution
& administration
11.6 Support for centralized electronic journal
parsing and archiving
11.7 Support for centralized control and
compliance via McAfee ePO and SolidCore
11.8 MS
-Windows 10 or equivalent OS hardened
to allow only the required services/ports and
block all other services/ports
to prevent malware attacks on the ATMs
12 POWER
12.1 In
-built Switching Mode Power Supply to work
on 230 V 50HZ power supply.
Support input voltage of 230V AC at 50Hz
with ±5% variation
12.2 In
-built UPS with minimum backup time of 2
hours for ATM
INFORMATION SECURITY
13 PHYSICAL SECURITY FEATURES
13.1 Anti
-Card or Cash Trapping designs on ATM
machines
13.2 Design
-prevention to detect fraudulent check
deposit
13.3 Integrated anti
-skimming tools
13.4 Design
-measures like ink staining and
anchoring mechanisms
14 Other requirement
14.1 Heat sensors on ATM
14.2 Seismic or vibration sensor on ATM
14.3 Remote cryptographic/key management
compatible
14.4 Equipped with mechanism to prevent or deter
attacks aiming at retaining cards making it easy
for recovery by attackers when cardholder
leaves the ATM
P a g e 43 | 75
14.5 Subsequent to production but prior to
shipment from the manufacturer’s facility, the
ATM and any of its components are stored in
a protected, access-controlled area or sealed
within tamper-evident packaging to prevent
undetected unauthorized access to the device
or its components.
14.6 The ATM should have an inbuilt anti skimming
device to detect card cloning
14.7 The ATM should have a mechanism/feature to
detect;
-Physical tampering/planting of fake
keyboards to capture PINs
-‘Wiretapping’ to install malware for cash out
fraud
The ATM should be capable of notifying the
responsible staff about the above breaches
when they occur
14.8 Before installing a new ATM, the Affiliate
InfoSec staff must verify the device to detect
any physical tampering and scan for a possible
malware installation
14.9 The ATM should have a Receipt Printer.

Documents

 Tender Notice