Services of Integration and Supply Tender in Senegal - 36335018

Procurement Summary

Country: Senegal

Summary: Services of Integration and Supply of an Integrated Management Software Package (ERP) and a Customer Relationship Management Solution (GRC)

Deadline: 09 Oct 2019

Posting Date: 18 Sep 2019

Other Information

Notice Type: Tender

TOT Ref.No.: 36335018

Document Ref. No.:

Competition: ICB

Financier: Other Funding Agencies

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

48451000 - Enterprise resource planning software package
72212451 - Enterprise resource planning software development services

Purchaser's Detail

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Tender Details

Expression of Interest are invited for Services of Integration and Supply of an Integrated Management Software Package (ERP) and a Customer Relationship Management Solution (GRC).
2. The Autonomous Port of Dakar has obtained sufficient funds as part of its 2019 investment budget to finance services and intends to use

part of these credits to make payments under of the market N ° C_DSI_096 relating to services of integration and supply of an integrated management software package (ERP) and a customer relationship management solution (GRC) in two distinct missions:

- Mission 1: Engineering of integration of a general-purpose integrated management software package (ERP), based on a single repository and highly automated processes.

- Mission 2: Integration Engineering of a Customer Relationship Management (CRM) solution.
3. The Autonomous Port of Dakar (PAD) wishes to initiate modernization actions to improve the performance and operational efficiency of the support functions. Also, the PAD wishes to place customer satisfaction at the heart of its model. These two objectives stem from the CSA's new transformation plan, which aims to be a driving force for emergence. To achieve this, a high-performance information system (IS) aligned with business needs represents a strategic pillar: a true asset of competitiveness and a unifying tool that must have a positive impact on productivity and the quality of services.

To this end, the digital transformation of the PAD involves the choice, integration and operation of a new integrated management software package (ERP or ERP) and a customer relationship management system (CRM or CRM). .

This AMI is therefore intended for integrators or groups of Solidarity Integrators and companies duly qualified and experienced in the areas of integration, and supply of management software packages, who are authorized to commit themselves, and who have the necessary guarantees for the good achievement. Applicants must be able to track, support and maintain the solution.

The project includes for each mission:

- the update of the inventory of the existing already realized;

- the definition of the target system, the general and detailed design;

- the supply of licenses;

- installation on the application servers and database servers as well as all the components necessary for the commissioning of an integrated management system for mission 1 and a customer relationship management system for mission 2;

- the configuration of the software solution, the pre-commissioning and the pre-commissioning tests;

- the development of interfaces;

- the recovery of historical data;

- commissioning and operational acceptance;

- the conduct of change;

- training, transfer of competence to the users and the technical team of the PAD; and accompany it when starting the system.
Mission 1 : Integration engineering of a general-purpose integrated management software package (ERP), based on a single repository and highly automated processes. This ERP should emphasize the use of best practices in the treatment of support functions such as:

- General and analytical accounting;

- Asset management;

- Cash management, bank reconciliation and credit union processing;

- budget management and monitoring;

- billing of benefits;

- Purchasing management and inventory monitoring;

- HR Management & Payroll;

- Operational and decisional reporting.
Mission 2 : Integration engineering of a Customer Relationship Management (CRM) solution, specific to the CSA context:

- Pre-sales: prospecting / marketing;

- Sale;

- Support (follow-up) client;

- Analysis;

- Customer knowledge;

- Customer Portal.
[Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]

Documents

 Tender Notice