Selection of Consultants for Making a Survey Tender - 6598957

Procurement Summary

Country: Senegal

Summary: Selection of Consultants for Making a Survey of Satisfaction with Customers and Mystery Survey Personnel Commercial Agency

Deadline: 08 Jun 2016

Posting Date: 21 May 2016

Other Information

Notice Type: Tender

TOT Ref.No.: 6598957

Document Ref. No.: 23/2016

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79342311 - Customer satisfaction survey

Purchaser's Detail

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Tender Details

General Procurement Notice (GPN) for Selection of Consultants for Making a Survey of Satisfaction with Customers and Mystery Survey Personnel Commercial Agency.
OBJECTIVES OF THE MISSION :

The Government of Senegal has recently adopted a strategy called 2035 Plan Senegal Emergent (PSE) with three major axes and ambitious targets in terms of economic growth, human development and environmental protection. Energy is central in this reference document and provides a basis for the emergence but also a priority in view of its impact on other economic and social sectors.

In an ongoing concern of wanting to aspire to become a quality monopoly company, with the goal of ISO 9001 certification Senelec plans to conduct a Quantitative Research of customers satisfaction level throughout the territory. This survey will identify the challenges facing its customers is to make the appropriate corrections, but also to identify its strengths in order to maintain and / or improve in order to provide a high quality service.

Moreover, the new electric energy metering system recently introduced on the market and commonly known WOYOFAL or prepaid system allows Senelec to overcome the difficulties with the enormous operating expenses while enabling it to meet the needs specific to a certain segment of customers. The Woyofal will also be in this study, a survey of customers that we will build on their level of satisfaction.

So that this consultation is to choose one or two research firms that will accompany Senelec in achieving the following tasks:

Ø objectively measure the level of satisfaction and dissatisfaction of service quality,

Ø organize an anonymous survey among staff Senelec commercial agencies for the purpose of measuring the performance of commercial agencies in relation to the management of customer needs. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]

Documents

 Tender Notice