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Selection of an Agency Offering Call Center Tender - 58168891

The PSI has issued a Tender notice for the procurement of a Selection of an Agency Offering Call Center Services in the Burundi. This Tender notice was published on 04 Oct 2021 and is scheduled to close on 15 Oct 2021, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 58168891, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: Burundi

Summary: Selection of an Agency Offering Call Center Services

Deadline: 15 Oct 2021

Posting Date: 04 Oct 2021

Other Information

Notice Type: Tender

TOT Ref.No.: 58168891

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Expression of Interest are invited for Selection of an Agency Offering Call Center Services
The scope of this offer covers the following:

Provision of a call center system equipped with a CRM (Customer Relationship Management Software) supporting the functionalities of Reports and analysis, complaint monitoring, multi-channel communication, sentiment analysis, trend analysis for a good management of the customer relationship

Provision of the call center workforce to manage incoming and outgoing calls (from and to Customers);

Record customer complaints calls and conversations (voice recording);

Lead and manage call or SMS campaigns on demand;

Provision of real-time reports with visualizations in the form of customizable dashboards according to information needs;

Implement the quality control of calls received and handled.
[Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]

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