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Procurement of Call Centre Solution for Several Tender - 142248230

The UNITED NATIONS SECRETARIAT (UN SECRETARIAT) has issued a Tender notice for the procurement of a Procurement of Call Centre Solution for Several Offices in Uganda in the Uganda. This Tender notice was published on 29 May 2026 and is scheduled to close on 10 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142248230, while the tender notice number is EOIUNODC24448 and Registering on the platform.

Procurement Summary

Country: Uganda

Summary: Procurement of Call Centre Solution for Several Offices in Uganda

Deadline: 10 Jun 2026

Posting Date: 29 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142248230

Document Ref. No.: EOIUNODC24448

Competition: ICB

Financier: United Nations Secretariat

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The United Nations Office on Drugs and Crime Regional Office for East Africa (UNODC ROEA) invites qualified interested firms to submit Expression of Interest (EOI) to participate in the upcoming solicitation forSupply, delivery and installation of Call Centre Solution for Several Offices in Uganda. The United Nations Office on Drugs and Crime Regional Office for Eastern Africa (UNODC ROEA) is looking to procure Call Centre Solution sevices and equipment as below:1. Call Center Software: Software that provides automatic call distribution, call monitoring, and call recording features.2. Phone System: VoIP phone system that supports high-quality audio, call routing, and call queuing.3. CRM: A CRM system that allows agents to manage individual interactions and track individual history.4. Helpdesk System: The call center should be equipped with a helpdesk system that allows agents to manage customer issues andsupport tickets.5. Data Network: A data network that provides sufficient bandwidth, high speed, and a secure and scalable network topology.6. SMS Services: SMS are commonly used for providing specific details to the relevant stakeholders. An integrated SMS solution will enable the call center agents to send the required information to the stakeholders.7. Monitoring Screen: A large monitoring screen that displays call information and helpdesk ticket information in real-time.8. Training: Regular training sessions for agents on call handling, customer service, and product knowl...
Publish Date: 28-May-2026 UN Orgnization: UNITED NATIONS SECRETARIAT (UN SECRETARIAT) Type of Notice: Request for EOI

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