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Postbank SOC Ltd is inviting experienced service Tender - 146601486

The Postbank SOC Ltd has issued a Tender notice for the procurement of a Postbank SOC Ltd is inviting experienced service providers to submit quotations for the procurement of Customer Experience Survey Services over a period of three months. This initiative aims to develop a structured and compliant measurement program t in the South Africa. This Tender notice was published on 05 Aug 2026 and is scheduled to close on 07 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146601486, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: South Africa

Summary: Postbank SOC Ltd is inviting experienced service providers to submit quotations for the procurement of Customer Experience Survey Services over a period of three months. This initiative aims to develop a structured and compliant measurement program t

Deadline: 07 Aug 2026

Posting Date: 05 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146601486

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Postbank SOC Ltd is inviting experienced service providers to submit quotations for the procurement of Customer Experience Survey Services over a period of three months. This initiative aims to develop a structured and compliant measurement program that evaluates customer satisfaction, loyalty, and effort among individual customers and Stokvels. The selected provider will be responsible for designing survey instruments, executing data collection through various channels, and analyzing the results to provide actionable insights. The scope of services includes the design of tailored surveys for individual customers and Stokvel decision-makers, ensuring compliance with the Protection of Personal Information Act (POPIA). The provider will utilize multiple data collection methods, including SMS-to-web, email, and telephonic surveys, ensuring accessibility for all customer segments. The successful bidder will also be expected to deliver comprehensive analytics, reporting, and insights, enabling Postbank to enhance its service offerings and foster long-term customer relationships.

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