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Expired Tender Germany ICB TOT Ref. 94084461

It Solution Loyalty (As Saas) Tender in Germany - 94084461

Tender notice from Germany, published on 21 Dec 2023.

Exeutive Summary

The DB FERNVERKEHR AG (BUKR 13) has issued a Tender notice for the procurement of a It Solution Loyalty (As Saas) in the Germany. This Tender notice was published on 21 Dec 2023 and is scheduled to close on 21 Dec 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 94084461, while the tender notice number is 775567-2023 and Register on the platform.

Key facts

Summary
It Solution Loyalty (As Saas)
Sector
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
94084461
Document Ref. No.
775567-2023
Country
Germany
Notice type
Tender
Competition
ICB
Publication date
21 Dec 2023
Bid deadline
21 Dec 2024
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

48000000Software package and information systems

Purchaser details

Purchaser contact is for registered users

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Tender details

The current CRM IT landscape of DB Fernverkehr AG consists of various IT systems. The central CRM system, which currently covers many core functionalities of the individual specialist domains, is to be replaced as part of the C³ project. The overarching goal of Project C³ is therefore to improve CRM ITTo renew the landscape and important associated processes of DB Fernverkehr AG. This is intended to ensure that DB Fernverkehr AG's CRM is prepared for the future. The focus of the project is on the implementation of a holistic CRM IT architecture.
The one in the creamThe components of the CRM IT landscape to be replaced that were considered in Project C³ include the following technical domains:
•Communications (dialogue marketing)
•Loyalty (BahnBonus customer loyalty program) - focus of this tender
•Customer Care (customer service)
•Analytics
As well as various Umssystems:
•BahnCard
•BahnBonus App
•Premium World
•Sales system
•and others
The technical coupling of the systems is usually carried out via an integration solution operated internally by DB. In addition, central monitoring is established to support the technical operation of the end-to-end processesert.
Scope of procurement:
The aim of this EU tender is to procure an IT solution for the technical domain of loyalty. This means that this tender is expressly not about completely replacing the entire CRM IT landscape, but rather about a new application that best...
Document Type: Contract Notice

Reference Number: a2ebcfc0-fb67-46ef-abd9-39ffe1c442f6

Contract Type: supplies

Doc Title: IT-Loesung Loyalty (als SaaS)

Dispatch Date: 2023-12-20

Publish Date: 2023-12-21

Submission Date: 2024-12-21

Documents

Tender Notice
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94084461.zip
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Frequently asked questions

The bid deadline for It Solution Loyalty (As Saas) was 21 Dec 2024. Bidding is closed.

This tender has been issued by DB FERNVERKEHR AG (BUKR 13) in Germany.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 48000000 ~ Software package and information systems ~ https://www.tendersontime.com/germany-tenders/software-package-and-information-systems-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 94084461. The purchaser document reference is 775567-2023.

See the Similar Tenders section on this page or browse other tenders from Germany.

This tender falls under Computer Hardware and Software Services, Technology and Equipment in Germany. Suppliers in these sectors can track similar Germany tenders using CPV-based alerts.