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Expired Tender Germany ICB TOT Ref. 124845315

it Service Desk Tender in Germany - 124845315

Tender notice from Germany, published on 21 Aug 2025.

Exeutive Summary

The BEW BERLINER ENERGIE UND WARME GMBH has issued a Tender notice for the procurement of a it Service Desk in the Germany. This Tender notice was published on 21 Aug 2025 and is scheduled to close on 22 Sep 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 124845315, while the tender notice number is 2025004820 and Register on the platform.

Key facts

Summary
it Service Desk
Sector
Computer Hardware and Software Services
TOT Ref. No.
124845315
Document Ref. No.
2025004820
Country
Germany
Notice type
Tender
Competition
ICB
Publication date
21 Aug 2025
Bid deadline
22 Sep 2025
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72253000Helpdesk and support services

Purchaser details

Purchaser contact is for registered users

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Tender details

Provision of a service desk as a central contact point for all IT disorders and inquiries from Bew-users (SPOC). The subject of this framework contract is the provision of the IT service DESK service for Berlin Energy and Warme GmbH and includes the requirements for IT service Desk that works on the basis of the ITIL standards. The focus is on acceptance, processing and documentation of user inquiries. The aim is to ensure efficient, user -oriented support with high availability, short response times, as well as a clear and service -oriented Communication and creating fast solutions.
Helpdesk and Support Services (CPV code: 72253000)
IT service desk

Documents

Tender Notice
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Frequently asked questions

The bid deadline for it Service Desk was 22 Sep 2025. Bidding is closed.

This tender has been issued by BEW BERLINER ENERGIE UND WARME GMBH in Germany.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72253000 ~ Helpdesk and support services ~ https://www.tendersontime.com/germany-tenders/helpdesk-and-support-services-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 124845315. The purchaser document reference is 2025004820.

See the Similar Tenders section on this page or browse other tenders from Germany.

This tender falls under Computer Hardware and Software Services in Germany. Suppliers in these sectors can track similar Germany tenders using CPV-based alerts.