IT Communications and Change Management Specialist Tender - 18629108

Procurement Summary

Country: Cote d'Ivoire

Summary: IT Communications and Change Management Specialist

Deadline: 04 Dec 2017

Posting Date: 27 Nov 2017

Other Information

Notice Type: Tender

TOT Ref.No.: 18629108

Document Ref. No.:

Competition: ICB

Financier: African Development Bank (AfDB)

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

64227000 - Integrated telecommunications services

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Tender Details

Expression of Interest are invited for IT Communications and Change Management Specialist.
1. The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: IT COMMUNICATIONS AND CHANGE MANAGEMENT SPECIALIST.
2. The Consultant will be responsible for strategic and tactical communications of the IT organization, its services and activities as well as change management campaign on adoption of new IT services. His main role will be to plan, develop, and implement effective communications and outreach strategies in order to raise awareness and understanding of the IT services and activities in order to improve the value of IT and user experience. As for change management, create business awareness, desire, knowledge, ability and reinforcement to maintain the changes and adoption of the new solutions throughout the project management life cycle.
The Consultant’s duties will include following:
Part I: Communication:
 Design, implement, monitor and assess a comprehensive, results-oriented communications strategy and plan for IT Services Department that will include effective positioning and leveraging communications opportunities to improve client experience on delivery of IT services.
 Proactively manage relationships and communications with a wide array of business stakeholders, service owners, process owners and IT management to identify opportunities and campaigns initiatives in order to improve client experience
 Define a clear communications plan for IT updates and identify the channels that are most effective in communicating the strategy. Improve the quality of IT update meetings by soliciting feedback from participants at all meetings and incorporating the feedback into future meetings
 Prepare and oversee various communications products and channels, including events or launches, news releases of IT services, IT Week campaigns, blogs and portals for IT service management, etc.
 Review the current communications and outreach activities of the department and initiate improvement measures
 Inform and educate the user community and the business about IT services and its value to business
 Prepare and communicate the IT performance using the identified KPI for different stakeholders.
 Develop, write and publish all IT communications material both for external & internal to the department. This will include:
o Designing and implementing a new portal including all relevant up to date information about IT department, News and Director’s Blog, etc.
o Publishing an internal “IT News” e-bulletin, a quarterly Bank-wide Newsletter as well as messages to all staff sensitizing and informing latest developments at the IT department such as deployment of the mission critical projects to production and planned outages
o Design and organize all events issues such as Open Days or Annual Meetings, Showcases, etc.
o Provide support to IT Management by adapting Communications to project’s life cycle and by providing all relevant media required for teams.
 Ensure communications content are accurate; properly represent core IT capabilities, project deliverables and coordinates information distribution to the Bank-wide audience.
 Write and disseminate information about IT Projects delivery to clients, presentations, letters and other forms of communications to Bank-wide IT stakeholders.
 Within the practice’s communications strategy framework and overall objectives, is responsible for overall planning, designing, executing, and monitoring and evaluating the impact of communications strategies, activities, and campaigns about the IT Department`s work in the Bank.
 Determines the types of information and communications activities that are best suited to addressing issues or problems and identifies relevant information sources. Accordingly, writes and/or oversees the preparation, production and dissemination of both routine and outreach products that promote the strategic and timely flow of information and key messages about the IT Department.
 Actively seeks opportunities to collaborate with other departments to mutually amplify and deepen the impact of communications.
 Coordinate the day to day work of communications and outreach activities by liaising with IT service owners, Process owners, Project Managers and IT Management team.
Part II: Change Management:
 Establish and execute a Change Management Plan to create business awareness, desire, knowledge, ability and reinforcement to the changes and adoption of the new solutions throughout the project management life cycle.
 Liaise with Project Managers, Team Leads and Stakeholders to analyze the expected changes and their impacts so that communication can be made to the business and users in advance as well as agree on the change schedules and modalities.
 Manage the adoption of new solutions to be the business by using Change Management models such as ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement), ESCAPE (Envision, Share, Compose, Attract, Permit and Enable), etc
 In collaboration with Project Managers, create and implement a Communication Plan before, during and after the changes and deployment of new IT Services.
 Identify the training and coaching needs as well as deployment priorities. Create and execute the training and deployment plan in collaboration with Project Managers or Team Leads.
 In collaboration with Project Manager and Team Leads, identify areas of resistance to adoption of new IT services and put in place communication and Resistance Management Plan
 Accelerate the digital transformation through cultural and organization changes management
 Enhance a culture of service excellence, agility and innovation through communication.
 Create KPIs to measure the adoption of new IT services as well as using running surveys about customer satisfaction and experience.
The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures Rules and Procedure for the Use of Corporate Consultants. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist.
The estimated duration of services is 12 months (renewable once if required) and the estimated starting date is 02nd January, 2018.

Documents

 Tender Notice