Internet Service Provider for the UNDP CHAD Tender in Chad - 5536211

Procurement Summary

Country: Chad

Summary: Internet Service Provider for the UNDP CHAD

Deadline: 17 Mar 2016

Posting Date: 12 Mar 2016

Other Information

Notice Type: Tender

TOT Ref.No.: 5536211

Document Ref. No.: 28343, RFP 2016 009

Competition: ICB

Financier: United Nations Secretariat

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

72400000 - Internet services

Purchaser's Detail

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Tender Details

Request for proposals (RFP) are invited for Internet Service Provider for the UNDP CHAD.
1. The United Nations Program for Development in the Republic of Chad recruits ISP.
2. Scope of services
1. The Internet Connection Service must be type frame relay, leased line, optical fiber or wireless link radio.
2. The connection service to the Internet will be used in the UNDP office and the adjoining premises (UNDSS and UN Dispensary). The connection service will also be extended to a limited number of staff residences to ensure continuity of work.
3. If necessary the regular price adjustment is performed every six months through informal notifications referring to prior agreement.
4. minimum of 98% uptime guarantee, round the clock, 7 days 7.
5. Provision of a traffic monitoring tool online by the supplier with access rights assigned to UNDP. The ISP must provide a detailed traffic report every two weeks to UNDP, the content will be established at the time of signing the contract.
6. A 24/7 Help Desk support is put to the UNDP available by telephone or on site, depending on the severity of the problem with a dedicated staff and allocated by the ISP.
7. Provide all necessary equipment and other accessories to ensure high availability of the signal.
8. A service level agreement (SLA) to guarantee a minimum service of 98%. The SLA must provide the name of the contact person by layer.
9. Provide the cost of the Internet connection.
10. Provide technical details such as the time of maximum average latency of 250 ms.
11. The ISP must have at least one line of aid abroad, join the routing scheme internationally.
12. Provide at least 2 static routable IP addresses.
13. Provide the SNMP read-only access to the router (gateway) for the UNDP internal control system. UNDP will provide technical elements.
14. The ISP should have a usage monitoring system bandwidth by MRTG or other monitoring tool.
15. Internet and other Internet media service prices must be included as one price.
16. Any router setting must be done by the ISP without charge.
1. Update and review performance
2. The Internet Service Provider (ISP) should take UNDP aware of any major changes to its system, local or international failures that may impact its services and procedures.
3. The FAI and UNDP will meet periodically to discuss issues of common concern, to review supplier performance and to also discuss improvements that supplier or UNDP should be to achieve a service and more efficient support .
4. The ISP must hold meetings quarterly to discuss updates service with UNDP.
5. [1]
6. internet access
o service availability (outgoing service must ensure for all stations availability of at least 99.99% on average and 99.7% in the worst-months)
o the web navigation
o the quality email, ftp and other services
7.
Service availability
8. Stability of the call
9. The sound quality of the received signal
10.
technical support
11. terms of payment and currency
- prices must be denominated in local currency (cfa).
- installation costs are paid after completion of the installation / commissioning and undp through certification.
- the monthly consumption is paid within 30 calendar days of receipt of invoices by undp.
- undp reserves the right to reduce fees if the interruption of service by the supplier is continuous and cumulatively exceed 24 hours in the week.
1. conditions special
audits and investigations:
a) each invoice paid by undp shall be subject to a post-payment audit by auditors, whether internal or external at any time during the contract following the expiration or early termination of the contract. undp is entitled to reimbursement for the amounts shown by such audits for undelivered services, in accordance with the terms and conditions of the contract. if the audit determines that the funds paid by undp have not been used, according to the terms of the contract, the company must repay the funds immediately. if the company fails to reimburse such funds, undp reserves the right to seek recovery and / or take any other action it deems necessary.
b) the internet service provider (isp) acknowledges and agrees that at any time, undp may conduct investigations relating to all aspects of the contract, the obligations arising under the contract, and general operations. undp reserves the right to conduct a preliminary investigation and oblige the provider to comply with such an investigation prior to the expiration or termination of the contract. the supplier must demonstrate full cooperation with timely inspections, audits or post-pay surveys. this cooperation should include the obligation of the supplier to provide its staff and any documentation and enable undp to access its premises for all practical purposes. the supplier shall require its agents, lawyers, accountants or other advisers, to reasonably cooperate in inspections, post-payment audits or investigations carried out by undp.
anti-terrorism :
the supplier agrees to make every reasonable effort to ensure no undp funds received under this contract are used to provide support to individuals or entities linked to terrorism and that the recipients of all amounts provided by undp hereunder do not appear on the list maintained by the security council committee established pursuant to resolution 1267 (1999). the list can be accessed via http://www.un.org/docs/sc/committees/1267/1267listeng.htm. this provision must be included in all sub-contracts or sub-agreements entered into under this contract.
security:
1. the responsibility of the supplier's safety, personnel and property rests with the supplier.
2. the supplier must:
3. implement an appropriate security plan and maintain the security plan, taking into account the security situation in the country where the services are provided;
4. assume all risks and responsibilities for security, and the full implementation of the security plan.
5. undp reserves the right to verify whether such a plan is in place, and to propose changes to the plan if necessary. failure to maintain and implement an appropriate security plan as required hereunder shall be considered a violation of this agreement.notwithstanding the foregoing, the vendor remains solely responsible for the security of its personnel as set out in paragraph a) above.
[disclaimer: the above text is machine translated. for accurate information kindly refer the original document.]

Documents

 Tender Notice