Information Technology Support and Maintenance Tender - 40293081

Procurement Summary

Country: Liberia

Summary: Information Technology Support and Maintenance Services

Deadline: 19 Feb 2020

Posting Date: 05 Feb 2020

Other Information

Notice Type: Tender

TOT Ref.No.: 40293081

Document Ref. No.:

Competition: ICB

Financier: United States Agency for International Development (USAID)

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

72222300 - Information technology services

Purchaser's Detail

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Tender Details

Quotation are invited for Information Technology Support and Maintenance Services.
Request for Quotation – Number 003-2020
Education Development Center, Inc. (Hereafter referred to as “EDC”)
Request for Quotation
For Information Technology Support and Maintenance Services in Liberia
For the USAID Accelerated Quality Education Project Monrovia, Liberia
Date of Issuance
February 3, 2020
Education Development Center, Inc. (EDC) is an international non-profit organization that develops, delivers, and evaluates innovative programs to address some of the world’s most urgent challenges. Our work includes research, training, educational materials and strategy, with activities ranging from seed projects to large-scale initiatives. EDC enjoys a worldwide reputation for its excellence in program and fiscal management and for the impact of its work.
The Accelerated Quality Education Project (AQE) provides educational opportunities to learners in Liberia. EDC’s work on AQE is funded by the United States Agency for International Development (USAID); organizations submitting quotations in response to this Request for Quotations (RFQ) have no relationship with USAID under the terms of this RFQ or any resultant contract. All communications regarding this RFQ must be directed to USAID AQE, Liberia.
Section 1: Purpose and Eligibility
1.1 Purpose
The purpose of this RFQ is to invite prospective offerors to submit quotations for Information Technology Support and Maintenance Services for the EDC USAID Liberia AQE office, Gibson Avenue, 21st Street, Fiamah, Liberia and field office locations. EDC is seeking a professional and reliable Information Technology services firm to provide customer-focused End-to-End information technology support for its offices in Monrovia and in field offices.
The selected Information Technology Services Provider:
? Provides technology support to all of the EDC offices listed in Section 3 and is responsible for the maintenance and support of Information Technology Equipment including: OS X Server, Windows server, network devices, workstations, printers, scanners, and other peripherals.
Additional equipment will be added as EDC expands its operations.
? Sets up and troubleshoot wireless network in each office.
? Is availability during business hours from 8:00am to 5:00pm.
? Reports and work closely with the EDC IT team in the United States and the Finance and Administration Director in Liberia to maintain, support and implement new technology for improved reliability, security and governance.
? Required to work with the EDC IT Team in resolving technical issues.
For more additional information, see Section 3: Technical Specifications and Requirements
1.2 Eligibility
This procurement is open to offers from organizations which are incorporated or legally organized under the laws of Liberia, operating as a going concern in Liberia and either (1) is managed by a governing body, the majority of whom are citizens or lawful permanent residents of Liberia or (2) employs citizens or lawful permanent residents of Liberia in more than half its permanent full-time positions and more than half of its principal management positions.
Offers from organizations which are incorporated or legally organized under the laws of the any country which is sanctioned by the US government shall not be considered
Section 2: General Information
2.1 Original RFQ Document
EDC shall retain the RFQ, and all related terms and conditions, exhibits and other attachments, in original form in an archival copy. Any modification of these, in the offeror’s submission or subsequent contract, is grounds for immediate disqualification.
2.2 RFQ Provisions

1. All information provided by EDC in this RFQ is offered in good faith. EDC makes no certification that

any item is without error. EDC is not responsible or liable for any use of the information or for any

claims asserted there from.

2. This RFQ does not under any circumstances commit EDC to pay any costs incurred by the offeror in

the submission of a quotation. This is the offeror’s responsibility.

3. All materials submitted in response to this RFQ shall become the property of EDC upon delivery to

EDC.

4. Additional documentation may be required prior to selection.

5. All quotations in response to this RFQ and other communications related must be done in English.

2.3 Schedule of Events

The following schedule applies to this RFQ but may change in accordance with AQE’s needs or

unforeseen circumstances. Changes will be announced as formal modifications to the RFQ.

TIME DATE Time Table

4:00 pm

Monrovia,

Liberia

time

February

10,

2020

Deadline for request for any clarifications from EDC.

Questions must be submitted in writing via email to

[email protected]

4:00 pm

Monrovia,

Liberia

time

February

12,

2020

Estimated date for issuance of any clarifications by EDC.

4:00 pm

Monrovia,

Liberia

time

February

19,

2020

Deadline for submission of proposals

Section 3: Technical Specifications & Requirements

3.1 Specifications

All of the requirements listed in Section 3.1 must be met by the Offeror. The following requirements and

responsibilities must be reflected in the Offeror’s quotation:

A. End User Support

The Offeror will support end users on the network including email setup and use with Microsoft

Outlook. Also, software; client upgrades and patches; installation and testing printers and backup

devices; while carrying out end user support, the Offeror is required to inform EDC of any

preventative maintenance issues that are required.

B. Server Backups

Server will be configured by an EDC Technician to backup automatically to external hard drive.

These backups must be verified on a weekly basis by the Offeror. Weekly backups of external server

on Fridays; in the event that a public holiday falls on a Friday, back up can then be done on the

Thursday preceding that Friday or the Monday. This must be done in coordination with the

office. Scan backups for viruses prior to transfer of data to sever.

C. Back up computers

The Offeror will ensure that all project related data is saved on the server or locally in a designated

folder on each computer and backed up to an external drive on a weekly basis. Backups must be

scanned for viruses prior to being transferred to the server. The Offeror will check, and where

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necessary, configure EDC staff laptop and desktop computers to save all project related data on the

server or locally in a designated folder on each computer.

D. Perform basic servicing of computers

The Offeror will be required to ensure defragging is carried out once a month and should not

be done on computers with SSDs (Solid State Drives). The Offeror must also do Disk Clean-up on all

computers once a month.

E. Virus protection

The Offeror must ensure that all (networked and not networked) computers have updated antivirus

and anti-spyware software (Kasperski or Windows Defender); the antivirus software will have

a set schedule for updates but should be checked once a month to make sure the latest has been

installed. A virus scan is automated and should be set to run a full scan weekly. Any new programs

that are download are immediately scanned for viruses. Antimalware software such as Super

AntiSpyWare and Malwarebytes need to be updated and run manually and these must be

conducted biweekly.

F. Check and service printers, as required

The Offeror will check and service project printers. The Offeror will clean each project printer on a

monthly basis as part of preventative maintenance. Other than ink cartridge and paper

replacement, it is rare for printers to require service. Most network printers will prompt when

service or maintenance is required.

G. Deploy, remove and service client machines to/from the network, including hands-on cabling

and wiring, and basic TCP/IP troubleshooting

The Offeror will ensure that each new or serviced machine should work by design like all the other

machines. Any issue that results in a stoppage of work for the user should be address, escalated,

and resolved within a timely fashion.

H. Server Maintenance

The Offeror will provide initial technical assessments of problems and solutions as the technical

support specialist.

I. Bandwidth Monitoring

The Offeror will continuously monitor the accurate bandwidth use and limits for Monrovia and all

County Offices.
EDC’s Responsibilities are as follows:

1. Server configuration

2. Configuration of servers to back up automatically to external hard drive

3. Provision of external hard drive for backups; on days when there are no backups to be

performed this will be held by the COP in a safe location away from the office

4. Provision and or purchase of licensed software and hardware, approval for purchase of the

same

5. Provide all information as needed for The Vendor in carrying out its work.

6. Provide technical support and inputs to IT issues related to this contract that The Vendor may

need additional clarifications or approvals.

Other issues

The AQE Project Offices hours are 8:00am to 5:00pm. The Offeror will provide technical support

three days per week at the start of the contract based on a schedule agreed with EDC during

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project office hours for the Monrovia Office. For the field offices, the Offeror will provide technical

support one day every two weeks (bimonthly). It may also be necessary to adjust the number of

days per week based of changing project requirements. The staff assigned by the Offeror will

coordinate all activities with the Finance and Administration Director based in the Monrovia office.

Depending on the issue, EDC may require additional technical support outside of regular work

hours, including on weekends. Where this is requested or agreed, a daily rate, which the Offeror

will reflect in the price quotation.

EDC

Documents

 Tender Notice