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Expired Tender Germany ICB TOT Ref. 132709923

Framework Agreement for the Provision Tender in Germany - 132709923

Tender notice from Germany, published on 26 Dec 2025.

Exeutive Summary

The STADTWERKE RATINGEN GMBH has issued a Tender notice for the procurement of a Framework Agreement for the Provision of Operational Customer Service Services in the Germany. This Tender notice was published on 26 Dec 2025 and is scheduled to close on 30 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 132709923, while the tender notice number is and Register on the platform.

Key facts

Summary
Framework Agreement for the Provision of Operational Customer Service Services
Sector
Computer Hardware and Software Services
Other Services
TOT Ref. No.
132709923
Document Ref. No.
Country
Germany
Notice type
Tender
Competition
ICB
Publication date
26 Dec 2025
Bid deadline
30 Jan 2026
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72253000Helpdesk and support services
79342320Customer-care services
79512000Call centre

Purchaser details

Purchaser contact is for registered users

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Tender details

Framework agreement for the provision of operational customer service services Tender ID: CXP4Y22M547 Subject of the order: 72253000-3 Help desk and support services 79342320-2 Customer Care 79512000-6 Call Center
Deadline: January 30, 2026 12:00 local time Deadline for submitting clarification questions: January 23, 2026

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Framework Agreement for the Provision of Operational Customer Service Services was 30 Jan 2026. Bidding is closed.

This tender has been issued by STADTWERKE RATINGEN GMBH in Germany.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72253000 ~ Helpdesk and support services ~ https://www.tendersontime.com/germany-tenders/helpdesk-and-support-services-tenders/, 79342320 ~ Customer-care services ~ https://www.tendersontime.com/germany-tenders/customer-care-services-tenders/, 79512000 ~ Call centre ~ https://www.tendersontime.com/germany-tenders/call-centre-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 132709923. The purchaser document reference is not provided in the notice.

See the Similar Tenders section on this page or browse other tenders from Germany.

This tender falls under Computer Hardware and Software Services, Other Services in Germany. Suppliers in these sectors can track similar Germany tenders using CPV-based alerts.