Emergency Calls and Citizen Service on Federal Tender - 81412542

Procurement Summary

Country: Germany

Summary: Emergency Calls and Citizen Service on Federal Motorways

Deadline: 07 Apr 2024

Posting Date: 08 Apr 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 81412542

Document Ref. No.: 211091-2023

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
79511000 - Telephone operator services
32552120 - Emergency telephones

Purchaser's Detail

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Tender Details

The emergency telephones on the federal motorways are telephone systems that are used, among other things, to receive calls from those seeking help and to forward reports to rescue control centers, breakdown and towing services, etc. Around 30, 750 emergency calls are made from emergency telephones every yearset. Approximately 17, 100 emergency telephones are currently in operation along the federal motorway (route length approx. 13, 200 km). Several emergency telephones are combined into one emergency line. Several emergency call lines form an emergency call system (ANE).
The interface between the contractor and AThe client provides the connection between the currently 91 emergency call systems (coupling computer with ISDN gateway) and respective DSL routers, whereby the DSL connection and the DSL router are the responsibility of the contractor and are therefore part of the contractor's service.
For the receipt ofThe Autobahn GmbH des Bundes requires call center services for calls from emergency telephones, which are to be provided by comprehensively trained employees all year round, i.e. 24/7 over 365 days/year. The employees should ideally speak English, German and minspeak at least one Eastern European language.
Emergency calls are to be answered and processed as quickly as possible.
To ensure fail-safe, permanent and fastest possible answering, a redundant system must be in place. To process the emergency calls, the future requires...
Document Type : Prior information notice without call for competition

Reference Number : 2023-10037

Contract Type : Services

79512000 - Call centre

79511000 - Telephone operator services

32552120 - Emergency telephones

Authority Type : Other

Type of Procedure : Not applicable

Regulation : European Union

Bid Type : Not applicable

Doc Title : Call centre

Dispatch Date : 2023-04-03

Publish Date : 2023-04-07

Submission Date : 2024-04-07

Documents

 Tender Notice