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Expired Tender Germany ICB TOT Ref. 92839473

Customer Care Process Solution Tender in Germany - 92839473

Tender notice from Germany, published on 28 Nov 2023.

Exeutive Summary

The DB FERNVERKEHR AG (BUKR 13) has issued a Tender notice for the procurement of a Customer Care Process Solution in the Germany. This Tender notice was published on 28 Nov 2023 and is scheduled to close on 28 Nov 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 92839473, while the tender notice number is 722076-2023 and Register on the platform.

Key facts

Summary
Customer Care Process Solution
Sector
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
92839473
Document Ref. No.
722076-2023
Country
Germany
Notice type
Tender
Competition
ICB
Publication date
28 Nov 2023
Bid deadline
28 Nov 2024
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

48000000Software package and information systems

Purchaser details

Purchaser contact is for registered users

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Tender details

The subject of this procurement is the provision of software via the Internet (Software-as-a-Service / SaaS solution) as a customer care process solution for use in the DB Group and other associated IT services. In addition to the provision of the software, the service includes the initial configuration and the implementation of a business process including the interface connection. Further IT services include, in particular, adjustments to the SaaS solution and support services provided by the contractor as part of the introduction or use of the SaaS solution by the client, e.g. B. Sctraining, developer services, especially for connecting peripheral systems and support with installation, configuration and data entry.
Customer Care Process Solution
Doc Title: Customer Care Process Solution
Contract Type: supplies
Document Type: Contract Notice

Reference Number: 8512d250-5763-4fcc-9cef-dc43c3d00087

Contract Type: supplies

Doc Title: Customer Care Prozessloesung

Dispatch Date: 2023-11-24

Publish Date: 2023-11-28

Submission Date: 2024-11-28

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Customer Care Process Solution was 28 Nov 2024. Bidding is closed.

This tender has been issued by DB FERNVERKEHR AG (BUKR 13) in Germany.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 48000000 ~ Software package and information systems ~ https://www.tendersontime.com/germany-tenders/software-package-and-information-systems-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 92839473. The purchaser document reference is 722076-2023.

See the Similar Tenders section on this page or browse other tenders from Germany.

This tender falls under Computer Hardware and Software Services, Technology and Equipment in Germany. Suppliers in these sectors can track similar Germany tenders using CPV-based alerts.