Cti (Telephony-Software) Tender in Germany - 145179234

CTI (telephony software) The subject of the order is the procurement and operation of a web-based CTI software (computer-telephony integration) for the UPD Foundation's advisory telephony. (1) The subject of the order is procurement and operation a web-based CTI software (computer-telephony integration) for the UPD Foundation's advisory telephony. In detail, the service includes: - Two-stage setup and integration: - Stage 1: Provision of a browser-based CTI standard software (Software-as-a-Service) with individual setup and configuration in accordance with the requirements of the UPD Foundation in accordance with the requirements catalog, including training and user manuals for administrators and users User - Level 2: Establishment of the technical integration capability with the central consulting software (consultation cockpit - individual development on open source technologies) from the UPD Foundation via open, standardized API interfaces - Ongoing Support and maintenance (SLA-based) throughout the entire contract term - Support for conceptual and technical adjustments to the configuration after acceptance of the basic configuration Stage 1 The contractor covers both the basic setup phase 1, as well as the technical support for the implementation of phase 2. In addition, the assumption of support and maintenance on the basis of a basic term of 2 years with the option of 2 extensions of 1 year each...
Document Type: Contract Notice Reference Number: Stiftung UPD IT-Vergabe Contract Type: services Authority Type: org-sub Doc Title: CTI (Telefonie-Software) Dispatch Date: 2026-07-13 Publish Date: 2026-07-15 Submission Date: 2026-08-13