Contract notice: Scheduling software package Tender - 41686769

Object of the contract
Scheduling software package
Description: Contract notice: Scheduling software package
Authority Type: Body governed by public law
Contact Nature: Supplies
Procedure: Open procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 48332000, 48942000, 30230000, 48332000, 48942000, 30230000
CPV Description: Scheduling software package.
Calendar software package.
Computer-related equipment.
Date and waiting time management (08 / MA-IT / 2020)
The subject of the service to be performed is the temporary provision (rental) of an appointment and waiting time management Systems (TWMS) as Software as a Service (SaaS) with suitable hardware components.
Main Site: Nationwide
- The core functionality is the administration ofon customer appointments in interaction with the schedule of waiting customers. The waiting time management enables the customer of the client to be placed in a virtual queue and a transparent procedure from logging in to the service center or online to calling up the free consultant seat. The customer advisors receive information about those waiting and give their own BeraFree space for the chronological assignment of a customer.
- The appointment management offers customers the opportunity to book appointments online for consultations. The appointments are managed in a calendar, which combines the appointments booked online with the appointments recorded by customer advisors or generated locally in the service center for each location.
- is part of the servicet furthermore the temporary leasing (rental) of the appropriate hardware components. Specifically, this means the devices / systems for ad hoc appointment allocation in the waiting area as well as monitors for transmission in the waiting area, including installation and maintenanceadvise on the basis of plans and in part inspections of the locations. The possibilities and modalities are to be described. Individual planning must be carried out together with the client. The hardware offered must contain an internal communication component. A connection to the client`s internal network is not possible.
- The offer is self-explanatoryng of the bidder that there are no reasons for exclusion, in particular according to -- 123, 124 GWB ("Self-declaration for reasons for exclusion"). to enclose the offer for each member of the group separately.
- For UnteraufThe "own declaration of turnover" and / or "own declaration of existing references" must only be submitted with the offer if the bidder makes use of the economic and financial capacity or the technical and professional capacity of the subcontractor in accordance with Section 47 VgV (aptitude loan). In this case, the offer is a declaration of commitmentto submit to this subcontractor that it undertakes towards the client to be available to the bidder with the capabilities (means / capacities) of the subcontractor if the contract is awarded to the bidder ("Declaration of Obligation Sub-Contractor under - 47 VgV").
At the same time, a declaration by this subcontractor that then there are no reasons for exclusion, in particular according to -- 123, 124 GWB ("self-declaration for reasons of exclusion under-AN").
- For other subcontractors, the required declarations / evidence are only to be provided on request of the client - 36 paragraph 1 VgV, in which the other company (subcontractor) is obliged, in the event of the contract being awarded to the bidder, to actually be available to the bidder with the capabilities of the subcontractor ("Declaration of Obligation Sub-Contractor pursuant to Section 36 VgV") there are no reasons for exclusion, in particular according to -- 123, 124 GWB ("Own declarationto exclusion reasons sub-AN ").
- The offer must be accompanied by a self-declaration on financial performance, in which the total sales of the bidder as well as the sales of the bidder of the last 3 closed business years (2016, 2017, 2018), as far as services are concerned that match or are comparable to the work to be awarded, must be given ("Eigenerklaerung Turnover ").
- Bidders `associations must enclose the above-mentioned declarations / evidence separately with the offer for each member of the bidders` association.
- For subcontractors, the above-mentioned declarations / evidence are only to be submitted with the offer if the bidder complies with - 47 VgV of the economic and financial performance of the subcontractor bedient (aptitude loan). In this case, a submission of a commitment from this subcontractor is to be submitted with the offer, that the subcontractor undertakes to be available to the bidder with the capabilities (means / capacities) of the subcontractor in the event of the contract being awarded to the subcontractor ("Commitment Declaration Sub -AN according to - 47 VgV ").
EqualA declaration from this subcontractor must be submitted in advance that there are no grounds for exclusion in relation to him, in particular according to -- 123, 124 GWB ("Self-declaration for reasons of exclusion under-AN").
- For other subcontractors, the required declarations / evidence are only on request of At the request of the client there is an obligationto submit a declaration in accordance with section 36 (1) of the VgV, in which the other company (subcontractor) undertakes to actually be available to the bidder with his or her skills in the event of the contract being awarded to the bidder ("Declaration of Obligation Sub-AN under Section 36 VgV") At the same time, a declaration by this subcontractor is to be submitted that there is no exclusion in relation to himThere are reasons in particular in accordance with -- 123, 124 GWB ("Self-declaration for reasons of exclusion sub-AN").
- The language of the proceedings is German.
- German law applies.
- Legal form of the group of bidders to whom the contract is awarded:
A Offer Bidding consortia will only be considered if all offers are named in the offer and one member as authorized representativerepresentative for the conclusion and implementation of the contract. In addition, the members of the grouping must undertake to assume joint and several liability for all liabilities connected with this contract. In this case, the form "Declaration of the grouping of bidders" must be completed and signed.
- With the detailsThe following further explanations and evidence are to be submitted:
—— Data protection order processing;
——— "Data protection agreement order processing" (60A).
——— a data security concept in which the bidder uses the technical and organizational measures available to him for data protection and Data security must be observed in compliance with - 35 SGB I and the second chapter of SGB X. EsIn particular, the corresponding measures relating to the control of access, access, access, transfer and input control as well as compliance with the separation requirement are to be presented (form "Security concept for order processing" (61A));
——— Form "Locations of the processor`s business premises "(62A);
——— Form" List of existing UAN relationships"" (63A);
——— "List of existing maintenance contracts" form (64A);
——— "Data protection officer / contact person" form (65A) and - a deletion concept created by the bidder, in which the process of data deletion is shown .
—— Data protection remote maintenance
——— "Data protection agreement remote maintenance work" (60B);
——— a security concept in which the bidder presents the information to himpresent technical and organizational measures for data protection and data security in compliance with - 35 SGB I and the second chapter of SGB X. In particular, the corresponding measures regarding the control of access, access, access, transfer and input control as well as compliance with the separation requirement are to be presented. ("Security Concept "(61B)),
——— form" List of existing subcontracting relationships "(62B);
——— form" data protection officer / contact person "(63B) and
——— a deletion concept created by the bidder, in which the process the data deletion is shown;
—— self-declaration details of the central business register call (40)
——— For orders of EUR 30, 000 or more (excl. VAT), dThe contracting authority for the bidder.
Who should be awarded the contract in the course of the award procedure, must provide the information from the central commercial register to the Federal Office of Justice before the contract is decided in accordance with Section 150a of the Commercial Code. The data required for the query must be given by the bidder in the "Eigenerklaerung Gewerbezentralregisterabruf (40)"
.
—— Furthermore, the offer includes oneHe must submit a completed questionnaire on the minimum requirements and evaluation criteria (questionnaire (81) and in accordance with section 4 of the application conditions (20)). according to section 4.2 of the application conditions (20)).
—— In addition, mit enclose an offer concept (max. 15 DIN A4 pages) to be drawn up by the bidder (section 5 of the application conditions). 20)).
—— The offer includes a declaration by the bidder regarding the qualification of the proposed projectto submit pus and project assistants (EE to the intended project managers and project assistants (41)).
Internet address (URL): http://www.deutsche-evergabe.de/dashboards/dashboard_off/ebbf0422-1f43-49f0-ae66-62b1ebcfaee7