Contract notice: IT services: consulting, software Tender - 37984359

Object of the contract
IT services: consulting, software development, Internet and support
Description: Contract notice: IT services: consulting, software development, Internet and support
Authority Type: Ministry or any other national or federal authority
Contact Nature: Services
Procedure: Competitive procedure with negotiation
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 72000000, 72110000, 72100000, 72120000, 72130000, 72210000, 72220000, 72222200, 72222300, 72224000, 72224100, 72224200, 72227000, 72228000, 72250000, 72252000, 72253000, 72253100, 72253200, 72311300, 72315100, 72315200, 72317000, 72320000, 72500000, 72511000, 72514000, 72600000, 72610000, 72611000, 72700000, 72710000, 72900000, 72910000, 72000000, 72110000, 72100000, 72120000, 72130000, 72210000, 72220000, 72222200, 72222300, 72224000, 72224100, 72224200, 72227000, 72228000, 72250000, 72252000, 72253000, 72253100, 72253200, 72311300, 72315100, 72315200, 72317000, 72320000, 72500000, 72511000, 72514000, 72600000, 72610000, 72611000, 72700000, 72710000, 72900000, 72910000
CPV Description: IT services: consulting, software development, Internet and support.
Hardware selection consultancy services.
Hardware consultancy services.
Hardware disaster-recovery consultancy services.
Computer-site planning consultancy services.
Programming services of packaged software products.
Systems and technical consultancy services.
Information systems or technology planning services.
Information technology services.
Project management consultancy services.
System implementation planning services.
System quality assurance planning services.
Software integration consultancy services.
Hardware integration consultancy services.
System and support services.
Computer archiving services.
Helpdesk and support services.
Helpdesk services.
Systems support services.
Computer time-sharing services.
Datanetwork support services.
Data network management services.
Data storage services.
Database services.
Computer-related services.
Network management software services.
Computer facilities management services.
Computer support and consultancy services.
Computer support services.
Technical computer support services.
Computer network services.
Local area network services.
Computer back-up and catalogue conversion services.
Computer back-up services.
Obtaining IT support services
Reference Number: ZI 3 - VSt 1215/2019
Commissioning an external general contractor to assume full operational responsibility for the IT operations of the BMU, in particular the central infrastructure in the areas of client and server computer systems, storage and backup systems, networksystem software and system-related software, office communication software, applications, mobile devices, as well as administration and service desk.
The Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (BMU) has an extensive IT system with the goal of 2 data centers, corresponding IT Infrastructure (network) and a full set of IT workstations and mobile terminals to meet the necessary need to support the business operations. In order to maintain IT operations, there are many tasks to be performed and services to be provided in the following areas:
- IT system administration,
- user care (UHD),
- field service,
- coordination from user care and field service,
-Management of the IT operations staff (IT operations management).
The services to be provided are divided into basic services, which must be provided on a continuous basis and for which defined service levels are agreed, as well as optional services such as the drafting of concepts and the participation in IT -Infrastrukturprojekten. The basic services include all taskn to maintain operations and to fundamentally update IT systems. The predominant part consists of the fixed order (basic services) for the provision of the IT operation (according to IT WiBe about 2/3 of the volume) compared to the estimated optional services (extended services).
1) Self-declaration on turnover in the last 3 completed business year
(2) Self-declaration on public liability insurance (Form 3.10 of the tender documents).
The required documents will be evaluated in accordance with the enclosed explanatory note on the evaluation / evaluation matrix (form 3.3 of the tender documents).
Continuation of the conditions acc. No. III.2.2 of this notice:
- User Help Desk staff:
- 1 MITIL V2 Service Manager or ITIL V3 Expert,
- all remaining employees ITIL Foundation Certificate V3,
- MS Office products (2016 and above),
- Service Center / Hotline technology or tools.
- Operating system -Specialists:
- Windows (MSCE) focusing on:
--- MS Server 2012 and higher,
--- MS Exchange 2016 and higher,
--- MS SQL 2012 and higher,
--- MS SharePoint 2013 and higher.
- Linux (consider different distributions for migration)
- Red Hat Derivatives.
- Database Specialists:
- MS SQL Server (MSCE)
- Virtualization Specialists:
- VMware vSphere,
- VMware Horizon View.
- Network Specialists:
- Network Technology General,
- Cisco Routing and Switching Systems,
- Cisco Firewall Components,
- Genoa Security Components,
- Secunet Security Components.
- VK Server Specialists:
- Cisco Video Conferencing Server
Other Information:
1) With the application to participate is a self-declaration about the absence of exclusion in accordance with. -- 123, 124 GWB (form 3.8 of the tender documents);
2) The forms and forms enclosed in the PDF format (3.6, 3.22, 11.2, 11.4 11.13) are included for your information only3) Tenderers who are invited to submit tenders agree to participate in negotiations by submitting a binding initial offer. Negotiation rounds are planned (probably 14 to 23 KW 2020);
4) Additional questions / bidders questions about the VergaDocuments are to be submitted in writing in writing via the Federal e-Awarding Platform in due time to the Central Registration Office no later than 8 calendar days before the end of the participation / submission deadline. The Central Awarding Office will be informed as soon as possible, at the latest 6 calendar days before the end of the participation / offer period, on the federal e-procurement platform5) The opening of the applications / tenders will be carried out by at least 2 representatives of the AG immediately after expiry of the participation / tendering period. Applicants / Bidders are not admitted;
6) German law applies.
Internet address (URL): http://www.bmu.de