Contract notice: Customer Relation Management Tender - 40030989

Object of the contract
Customer Relation Management software package
Description: Contract notice: Customer Relation Management software package
Authority Type: Other
Contact Nature: Supplies
Procedure: Open procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 48445000, 72212445, 48445000, 72212445
CPV Description: Customer Relation Management software package.
Customer Relation Management software development services.
Implementation of a new CRM system
Implementation of a new CRM system.
Implementation of a new CRM system 1. Initial situation The requirements and needs of the target groups of the "Haus der little researchers "have in recent years not least thanks to the digitall change further developed; this is to be taken into account with an expanded digital offer of the foundation and the optimization of its IT infrastructure.
The foundation is already using digital channels to disseminate and make available its offer. It has several digital platforms, each with different databases, which are based on the individual user sizesoups are tailored. Over the course of time, this has resulted in various isolated solutions that are not optimally coordinated with one another and have led to a very fragmented system landscape (see Appendix 3 "IST_Kernsysteme").
The current CRM system (Cobra) has been in use since 2009 and has been originally for use in small companies with standardized Ststructures for contact relationships considered. The requirements and framework conditions of the CRM system at that time differed greatly from those currently existing in the foundation. As an argument, u. a. the increase in internal employees and thus the circle working with the system, from approx. 30 to currently around 200 employees. The current CRM system also hasdue to the lack of standardized APIs reading and writing interfaces to numerous IT systems and is firmly integrated into the company`s processes. Due to the interface problems and the increased company size and the associated increase in contact information and customer data, the current CRM system no longer meets current needsto professional stakeholder management for the House of Little Researchers Foundation.
The systems described below are directly or indirectly affected by the CRM implementation. The current or perspective interaction of the systems can be seen in the illustrations of the actual and target architectures. The systems that are in the interface overview of the current statuswhich are marked with the addition "(NEW)" have recently been implemented in the IT system landscape as part of the internal digital strategy of the foundation. The marking "(tbd)" in the interface overview, the target architecture developed as part of the digital strategy, identifies the systems that are to be successively implemented in future projects.
Internet address (URL): www.haus-der-kleinen-forscher.de