Contract notice: Analytical, scientific Tender in Germany - 32357267

Object of the contract
Analytical, scientific, mathematical or forecasting software package
Description: Contract notice: Analytical, scientific, mathematical or forecasting software package
Authority Type: Body governed by public law
Contact Nature: Supplies
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: Lowest price
CPV code: 48460000, 48900000, 48445000, 48219300, 48217000, 48460000, 48900000, 48445000, 48219300, 48217000
CPV Description: Analytical, scientific, mathematical or forecasting software package.
Miscellaneous software package and computer systems.
Customer Relation Management software package.
Administration software package.
Transaction-processing software package.
Reporting-Tool fuer den zentralen Servicedesk
Reference Number : BR-2019-0021
Kauf oder Lizensierung eines Reporting- und Prozessoptimierungstools.
Main Site: Zentraleinkauf
Bayerische Rundfunk is responsible for the introduction of the central service desk (zSD) of the ARD and has assumed the role of lead buyer. For the support staff of the zSD service provider an environment must be created to provide the technical support for all participating in the zSD ARD institutions, as economically as possible.ARD-wide uniformly standardized support tools play an important role in this.
For the professional operation of the future centralized ServiceDesk, a corresponding re-porting and process optimization tool is indispensable. On the one hand, the service level (SLA) agreed with the selected service provider must be continuously monitored and, on the other hand, further development must be carried outthe central service desk z. B. over RFA (Rundfunkan-stalt) -wide uniform, optimized processes are ensured. The reporting and process optimization tool should be designed in such a way that a very low level of automation can be used to achieve the lowest possible personnel requirements and deployment.
A tool is required as an on-premise solution (purchase) including a support contract for4 years with the option to extend for another 4 years or a SaaS solution (hire) for 4 years with the option to extend for a further 4 years.
The eligibility requirements for the tenderer for the exercise of the profession including requirements for registration in one Professional or commercial registers are in the two documents "123-124 GWB_Eigenerklaerung to den eligibility requirements.pdf "and" Annex LiCenEU_Criteria_Participation Procedure "are described and can be downloaded directly from the following link.
https: //share.ard-zdf-box.de/s/5ei2PJnGQ7jBXra
The suitability requirements for the bidder with regard to economic and financial performance are described in the document "Annex LiCenEU_Kriterien_Teilnahmeverfahren" and can be found herecan be downloaded directly from the following link.
https: //share.ard-zdf-box.de/s/drwysBqty69Q2kT
Internet address (URL): www.br.de