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This tender has closed Bids were accepted until 12 Jun 2025 (518 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 118427454

User Support for Declaring Waste - Main Contract Tender - 118427454

Tender notice from Norway, published on 30 Apr 2025.

Exeutive Summary

The MILJØDIREKTORATET has issued a Tender notice for the procurement of a User Support for Declaring Waste - Main Contract in the Norway. This Tender notice was published on 30 Apr 2025 and is scheduled to close on 12 Jun 2025, with an estimated Tender value of NOK 14000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 118427454, while the tender notice number is 279747-2025 and Register on the platform.

Key facts

Summary
User Support for Declaring Waste - Main Contract
Sector
Computer Hardware and Software Services
Construction and Real Estate
Environment and Sanitation
TOT Ref. No.
118427454
Document Ref. No.
279747-2025
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
30 Apr 2025
Bid deadline
12 Jun 2025
EMD
Refer Document
Tender value
NOK 14000000
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72600000Computer support and consultancy services
72266000Software consultancy services
90000000Sewage, refuse, cleaning and environmental services

Purchaser details

Purchaser contact is for registered users

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Tender details

The procurement shall cover the need for long-term cooperation on user support. Main: Support Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence. Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. Contributions to product development. Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance. Other assistance related to the declaring system if needed. The contract is planned to be signed 1 July. The assistance is proposed 15 August.
Doc Title: User support for declaring waste - main contract
Contract Type: services
Document Type: Contract Notice

Reference Number: 2025/10890

Contract Type: services

Estimated Value: 14000000 - NOK

Authority Type: cga

Doc Title: User support for declaring waste - main contract

Dispatch Date: 2025-04-29

Publish Date: 2025-04-30

Submission Date: 2025-06-12

Documents

Tender Notice
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Corresponding contract award notice

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Frequently asked questions

The bid deadline for User Support for Declaring Waste - Main Contract was 12 Jun 2025. Bidding is closed.

This tender has been issued by MILJØDIREKTORATET in Norway.

The estimated tender value is NOK 14000000. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72600000 - Computer support and consultancy services, 72266000 - Software consultancy services, 90000000 - Sewage, refuse, cleaning and environmental services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 118427454. The purchaser document reference is 279747-2025.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Computer Hardware and Software Services, Construction and Real Estate, Environment and Sanitation in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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