Unified Communications, Telephone Services Tender - 20580531

Procurement Summary

Country: United Kingdom

Summary: Unified Communications, Telephone Services and Contact Centre

Deadline: 08 Mar 2018

Posting Date: 13 Feb 2018

Other Information

Notice Type: Tender

TOT Ref.No.: 20580531

Document Ref. No.: FEB237016

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

48810000 - Information systems

Purchaser's Detail

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Tender Details

DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution.
Title: Unified Communications, Telephone Services and Contact Centre
Published by: Dumfries and Galloway Housing Partnership Ltd.
Publication Date: 12/02/2018
Deadline Date: 08/03/2018
Deadline Time: 14:00
Notice Type: Contract Notice
Has Documents: No
Abstract: This project will deliver:— Implementation of SfB as the UC solution across the whole organisation, — Public telephone network (PSTN) breakout from SfB for incoming and outgoing telephone calls including calls to and from the contact centre, — Dialled minutes related to the PSTN calls, — Porting of DGHP s existing landline telephone numbers to the Solution, — Provision of an omnichannel contact centre which as a minimum includes inbound and outbound telephony, email, text messaging (SMS), webchat and social media (minimum of Facebook and Twitter public posts and direct messages), — Ability to integrate the contact centre solution with business applications such as Housing Management System and CRM; and, — Voice and screen recording for the contact centre; and, — Mobile devices, SIM card rental and calls including porting of DGHP s mobile numbers to the Solution.The Tender Response shall also provide an optional cost for a Workforce Management solution for the contact centre.
Estimated total value: Value excluding VAT: 320 000.00GBP

Documents

 Tender Notice