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The ELECTRICITY SUPPLY BOARD ( ESB ) has issued a Tender notice for the procurement of a Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing) in the Ireland. This Tender notice was published on 07 Nov 2024 and is scheduled to close on 12 Dec 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 109748379, while the tender notice number is 4549572 and Registering on the platform.
Procurement Summary
Country: Ireland
Summary: Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing)
Deadline: 12 Dec 2024
Posting Date: 07 Nov 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 109748379
Document Ref. No.: 4549572
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Login to see detailsTender Details
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Procedure : Negotiated with prior call for competition
Publication Date : 12/12/2024
Deadline : 12/12/2024 12:00:00
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