Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
Change Password
For better security, update the account password.
The ELECTRICITY SUPPLY BOARD ( ESB ) has issued a Tender notice for the procurement of a Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing) in the Ireland. This Tender notice was published on 06 Nov 2024 and is scheduled to close on 12 Dec 2024, with an estimated Tender value of EUR 100000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 109689831, while the tender notice number is 676687-2024 and Registering on the platform.
Procurement Summary
Country: Ireland
Summary: Tr1678 - Business Transformation Operating Model and Customer Platform (Crm and Billing)
Deadline: 12 Dec 2024
Posting Date: 06 Nov 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 109689831
Document Ref. No.: 676687-2024
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 100000000
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_details
Login to see detailsTender Details
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Doc Title: TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Contract Type: services
Document Type: Contract Notice
Reference Number: TR1678
Contract Type: services
Estimated Value: 100000000 - EUR
Authority Type: body-pl
Doc Title: TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Dispatch Date: 2024-11-05
Publish Date: 2024-11-06
Submission Date: 2024-12-12
Documents
Similar Tenders
Ireland
150360100
03 Nov 2026
Refer Document
Ireland
150360092
27 Oct 2026
Refer Document
Procurement Documents for Ireland
Access a comprehensive library of standard procurement documents specific to Ireland. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Ireland
Want To Bid in This Tender?
Get Local Agent Support in Ireland and 60 More Countries.
View Tenders By
Sign in with Google