Toll Branch-Call Center-2026 Tender in Hungary - 143315527

Procurement Summary

Country: Hungary

Summary: Toll Branch-Call Center-2026

Deadline: 15 Jul 2026

Posting Date: 15 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 143315527

Document Ref. No.: 406624-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

Toll Branch-Call Center-2026 The tasks of the successful tenderer, as defined in the public procurement technical description: (A) Implementation of a call center and audio recording system, (B) Monthly operation of the introduced call center and audio recording system for 12 months (which can be extended by another 12 months) in a fixed period, (C) Performance of ad hoc development tasks with regard to the implemented call center and audio recording system based on ad hoc orders of the Contracting Authority. (D) Bidder starts a Call Center service to support the border crossing of freight traffic (hereinafter: Border Time Booking CC, abbreviated: HIF or IPF). The service according to the above is provided by the Tenderer's 10 customer service offices, as well as the National It must be provided in respect of the call center of Mobillátségi Zrt. and at the current seat of the Bidder (the seat of the bid requester on the day of posting the invitation to bid is 1134 Budapest, Váci út 45/B.). About 10, 000 units per month in his call center calls, approximately 10, 000 calls are handled (voice recording) per month in the personal customer service voice recording system. A detailed description of the tasks to be performed by the winning tenderer is contained in the public procurement technical description. THE II.1.4. The tasks specified in subsection must be performed according to the following quantities within the framework of the framework contract, for the operation of the Call Center and customer service voice recording, as well as individual development...
Document Type: Contract Notice Reference Number: EKR001047642026 Contract Type: services Authority Type: body-pl Doc Title: Útdíj Üzletág-Call Center-2026 Dispatch Date: 2026-06-12 Publish Date: 2026-06-15 Submission Date: 2026-07-15

Documents

 Tender Notice