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Telephone Service for Customers through a Contact Tender - 144786947

The NATIONAL FINANCIERA, S.N.C. has issued a Tender notice for the procurement of a Telephone Service for Customers through a Contact Center. Attention to Input Calls (In-Bound) and Output (Out-Bound) 1. Attention to Input Calls (In-Bound) and Output (Out-... in the Mexico. This Tender notice was published on 09 Jul 2026 and is scheduled to close on 23 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144786947, while the tender notice number is LA-06-HIU-006HIU998-N-34-2026 and Registering on the platform.

Procurement Summary

Country: Mexico

Summary: Telephone Service for Customers through a Contact Center. Attention to Input Calls (In-Bound) and Output (Out-Bound) 1. Attention to Input Calls (In-Bound) and Output (Out-...

Deadline: 23 Jul 2026

Posting Date: 09 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144786947

Document Ref. No.: LA-06-HIU-006HIU998-N-34-2026

Competition: NCB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

TELEPHONE SERVICE FOR CUSTOMERS THROUGH A CONTACT CENTER. ATTENTION TO IN-BOUND AND OUT-BOUND CALLS 1. ATTENTION TO IN-BOUND AND OUT-BOUND CALLS: AGENT SPECIALIZED IN CUSTOMER SERVICE OMNICHANNEL TO PROVIDE ATTENTION TO INPUT CALLS (IN-BOUND) AND OUTPUT CALLS (OUT-BOUND). 2. ONLINE CARE (CHAT); AGENT SPECIALIZED IN OMNICHANNEL CUSTOMER SERVICE TO PROVIDE CUSTOMER SERVICE THROUGH CHAT FROM THE WEB AND MOBILE PORTALS CETESDIRECTO 3. VIDEO CALL SERVICE FOR IDENTITY AUTHENTICATION WITH FACIAL BIOMETRY; AGENT SPECIALIZED IN ATTENTION AND MANAGEMENT OF VIDEO CALLS FOR ONLINE CUSTOMER IDENTITY AUTHENTICATION THROUGH A TOOL WITH FACIAL BIOMETRY TECHNOLOGY INTEGRATED WITH THE INE (NATIONAL ELECTORAL INSTITUTE) FOR THE VALIDATION OF THE CUSTOMER'S IDENTITY. 4. DIGITAL MEDIA CARE SERVICE; AGENT SPECIALIZED IN OMNICHANNEL CUSTOMER SERVICE (INTERACTION WITH CUSTOMERS WHO CONTACT THROUGH MULTIPLE DIGITAL CHANNELS) WHICH MAY BE: INSTITUTIONAL EMAILS OF CETESDIRECTO, SOCIAL NETWORK ACCOUNTS REGISTERED WITH OWNERSHIP IN FAVOR OF THE TRUST. 5. DEVELOPMENT AND IMPLEMENTATION OF TRANSACTIONAL IVR (INTERACTIVE VOICE RESPONSE) 6. SERVICE ATTENTION, CAMPAIGNS AND SENDING OF OTP (ONE TIME PASSWORD) AS A SECOND AUTHENTICATION FACTOR THROUGH WHATSAPP; AGENT SPECIALIZED IN OMNICHANNEL CUSTOMER SERVICE TO PROVIDE SERVICE THROUGH WHATSAPP, AS WELL... Telephone Customer Service Through a Contact Center. Attention to Inbound (in-bound) and Outbound (out-bound) Calls 1. Attention to Inbound (in-bound) and Outbound Calls (out-bound): Agent Specialized in Omnichannel Customer Service to Provide Attention to Inbound Calls (in-bound) and output (out-bound). 2. Online Assistance (chat); Agent Specialized in Omnichannel Customer Service to Provide Customer Service Through Chat from Web and Mobile Portals Cetesdirecto 3. Video Call Service for Customer Authentication Identity With Facial Biometrics; Agent Specialized in Attention and Management of Video Calls for Online Customer Identity Authentication T...
Type of contracting procedure: PUBLIC TENDER Character: NATIONAL Type of contract: SERVICES

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