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This tender has closed Bids were accepted until 01 Nov 2023 (1107 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 89752497

Technology Partner for Customer Service Tender in Norway - 89752497

Tender notice from Norway, published on 30 Sep 2023.

Exeutive Summary

The NORSK TIPPING AS has issued a Tender notice for the procurement of a Technology Partner for Customer Service in the Norway. This Tender notice was published on 30 Sep 2023 and is scheduled to close on 01 Nov 2023, with an estimated Tender value of NOK 19000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 89752497, while the tender notice number is 588737-2023 and Register on the platform.

Key facts

Summary
Technology Partner for Customer Service
Sector
Computer Hardware and Software Services
TOT Ref. No.
89752497
Document Ref. No.
588737-2023
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
30 Sep 2023
Bid deadline
01 Nov 2023
EMD
Refer Document
Tender value
NOK 19000000
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72611000Technical computer support services
72222300Information technology services
72250000System and support services
72253000Helpdesk and support services
72253200Systems support services

Purchaser details

Purchaser contact is for registered users

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Tender details

Norsk Tipping would like a technology partner for customer service that takes general responsibility, is future-orientated, and that can be the best partner for the company as regards the choice of technology and systems for the period up until 2030. Norsk Tipping would like to b e a role model for other customer centres nationally and internationally by using advanced technology, and through this, be an attractive reference customer for the chosen supplier. Customer service must contribute to creating Norway's best digital customer experience in an efficient way. The contest documents in this procurement are only in Norwegian.
Doc Title: Technical computer support services
Contract Type: Services
Document Type : Contract notice

Reference Number : NT-23-0300

Contract Type : Services

Estimated Value : 19000000 - NOK

72611000 - Technical computer support services

72222300 - Information technology services

72250000 - System and support services

72253000 - Helpdesk and support services

72253200 - Systems support services

Authority Type : Body governed by public law

Type of Procedure : Competitive procedure with negotiation

Regulation : European Economic Area (EEA), with participation by GPA countries

Bid Type : Submission for all lots

Doc Title : Technical computer support services

Dispatch Date : 2023-09-26

Publish Date : 2023-09-29

Submission Date : 2023-11-01

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Technology Partner for Customer Service was 01 Nov 2023. Bidding is closed.

This tender has been issued by NORSK TIPPING AS in Norway.

The estimated tender value is NOK 19000000. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72611000 - Technical computer support services, 72222300 - Information technology services, 72250000 - System and support services, 72253000 - Helpdesk and support services, 72253200 - Systems support services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 89752497. The purchaser document reference is 588737-2023.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Computer Hardware and Software Services in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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