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This tender has closed Bids were accepted until 13 Feb 2024 (1002 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Austria ICB TOT Ref. 95900015

Technical 1st Level Support for Telecommunications Tender - 95900015

Tender notice from Austria, published on 27 Jan 2024.

Exeutive Summary

The VIENNA ENERGIE GMBH has issued a Tender notice for the procurement of a Technical 1st Level Support for Telecommunications and Electromobility - Services in the Austria. This Tender notice was published on 27 Jan 2024 and is scheduled to close on 13 Feb 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 95900015, while the tender notice number is 172210 and Register on the platform.

Key facts

Summary
Technical 1st Level Support for Telecommunications and Electromobility - Services
Sector
Other Services
TOT Ref. No.
95900015
Document Ref. No.
172210
Country
Austria
Notice type
Tender
Competition
ICB
Publication date
27 Jan 2024
Bid deadline
13 Feb 2024
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

79512000Call centre

Purchaser details

Purchaser contact is for registered users

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Tender details

The partner of the framework agreement has to provide a technical 1st level support (by phone and in writing by email) around the clock for 365 days a year for the customers of Vienna Energie GmbH from the business fields of telecommunications and electromobility (B2C and B2B). The AG will train the framework agreement partner and to provide it with the most common (typical) FAQ in writing. The partner of the framework agreement has to provide the corresponding per-Sonnal to offer Vienna Energie customers a problem solving in the 1st level. Should it be a 2nd level problem, the partner of the RAH Menschen agreement must ensure that the customer request will be forwarded to Vienna Energy as soon as possible. This applies to both telephone and written customer inquiries. All KUN-Denkontakte can be recorded in a ticket system. The requirements for the Service Level Agreement (SLA) and the reporting of the KPI-s are described in more detail in the performance description (2nd stage of the procedure). In addition, the framework agreement partner has those partners who on behalf of Vienna ...
CPV code main part : 79512000

Deadline : 13 Feb. 2024 13:00

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Technical 1st Level Support for Telecommunications and Electromobility - Services was 13 Feb 2024. Bidding is closed.

This tender has been issued by VIENNA ENERGIE GMBH in Austria.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 79512000 - Call centre.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 95900015. The purchaser document reference is 172210.

See the Similar Tenders section on this page or browse other tenders from Austria.

This tender falls under Other Services in Austria. Suppliers in these sectors can track similar Austria tenders using CPV-based alerts.

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