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Expired Tender Belgium ICB TOT Ref. 125767113

Services for the Helpdesk Infrastructure Tender - 125767113

Tender notice from Belgium, published on 05 Sep 2025.

Exeutive Summary

The BRUSSELS AIRPORT COMPANY NV has issued a Tender notice for the procurement of a Services for the Helpdesk Infrastructure & Facilities (Hif) in the Belgium. This Tender notice was published on 05 Sep 2025 and is scheduled to close on 06 Oct 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 125767113, while the tender notice number is 579321-2025 and Register on the platform.

Key facts

Summary
Services for the Helpdesk Infrastructure & Facilities (Hif)
Sector
Computer Hardware and Software Services
TOT Ref. No.
125767113
Document Ref. No.
579321-2025
Country
Belgium
Notice type
Tender
Competition
ICB
Publication date
05 Sep 2025
Bid deadline
06 Oct 2025
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72253000Helpdesk and support services

Purchaser details

Purchaser contact is for registered users

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Tender details

Framework agreement for supplying crew for a technical help desk and related services. The Helpdesk Infrastructure and Facilities (HIF) of Brussels Airport Company (BAC) manages the analysis, handling and follow -up of technical alarms and service applications with regard to Airport activa, facilities and systems that fall under the competence of BAC. The HIF also supports BAC Parking Management and BAC Customer Care during the night and weekend hours. Every year the HIF processes around 30, 000 tickets based on alarms, calls, e-mails and direct Reports from employees (Front Office). The technical interventions often require immediate action and are performed by multidisciplinary employees (Field Office). These interventions are performed by the HIF and relate to a wide range of operational issues. The Hif Also takes care of the operational management of the issue of (fire) permits (Back Office). On average, around 1, 400 (fire) permits are processed annually. All processes must be carried out in a customer -oriented way, with the necessary coordination with all parties involved as well as with an efficient Implementation of it. This assignment concerns a framework agreement for a duration of 3 years, twice extended for a period of 1 year each.
BAC/2025/056 - 1
Framework agreement for supplying crew for a technical help desk and related services. The Helpdesk Infrastructure and Fac...
Document Type: Contract Notice

Reference Number: BAC/2025/056

Contract Type: services

Authority Type: spec-rights-entity

Doc Title: Dienstverlening voor de Helpdesk Infrastructure & Facilities (HIF)

Dispatch Date: 2025-09-03

Publish Date: 2025-09-05

Submission Date: 2025-10-06

Documents

Tender Notice
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Corresponding contract award notice

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Frequently asked questions

The bid deadline for Services for the Helpdesk Infrastructure & Facilities (Hif) was 06 Oct 2025. Bidding is closed.

This tender has been issued by BRUSSELS AIRPORT COMPANY NV in Belgium.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72253000 ~ Helpdesk and support services ~ https://www.tendersontime.com/belgium-tenders/helpdesk-and-support-services-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 125767113. The purchaser document reference is 579321-2025.

See the Similar Tenders section on this page or browse other tenders from Belgium.

This tender falls under Computer Hardware and Software Services in Belgium. Suppliers in these sectors can track similar Belgium tenders using CPV-based alerts.