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This tender has closed Bids were accepted until 10 May 2022 (1647 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Ireland ICB TOT Ref. 65380408

Rté it Helpdesk and Managed Support Services Tender - 65380408

Tender notice from Ireland, published on 13 Apr 2022.

Exeutive Summary

The RAIDIÓ TEILIFÍS ÉIREANN ( RTÉ ) has issued a Tender notice for the procurement of a Rté it Helpdesk and Managed Support Services in the Ireland. This Tender notice was published on 13 Apr 2022 and is scheduled to close on 10 May 2022, with an estimated Tender value of EUR 400000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 65380408, while the tender notice number is 195788-2022 and Register on the platform.

Key facts

Summary
Rté it Helpdesk and Managed Support Services
Sector
Computer Hardware and Software Services
TOT Ref. No.
65380408
Document Ref. No.
195788-2022
Country
Ireland
Notice type
Tender
Competition
ICB
Publication date
13 Apr 2022
Bid deadline
10 May 2022
EMD
Refer Document
Tender value
EUR 400000.00
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72253000Helpdesk and support services
72000000IT services: consulting, software development, Internet and support
72253100Helpdesk services
72610000Computer support services
72611000Technical computer support services

Purchaser details

Purchaser contact is for registered users

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Tender details

Document Type : Contract notice
Title : RTÉ IT Helpdesk and Managed Support Services
Reference Number : 22P017
Contract Type : Services
Estimated Value : 400000.00 - EUR
Description : RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
•Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
•Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
•Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
72253000 - Helpdesk and support services
72000000 - IT services: consulting, software development, Internet and support
72253100 - Helpdesk services
72610000 - Computer support services
72611000 - Technical computer support services
Authority Type : Body governed by public law
Type of Procedure : Open procedure
Regulation : European Union
Bid Type : Submission for all lots
Doc Title : Helpdesk and support services
Dispatch Date : 2022-04-08
Publish Date : 2022-04-13
Submission Date : 2022-05-10

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Rté it Helpdesk and Managed Support Services was 10 May 2022. Bidding is closed.

This tender has been issued by RAIDIÓ TEILIFÍS ÉIREANN ( RTÉ ) in Ireland.

The estimated tender value is EUR 400000.00. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72253000 - Helpdesk and support services, 72000000 - IT services: consulting, software development, Internet and support, 72253100 - Helpdesk services, 72610000 - Computer support services, 72611000 - Technical computer support services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 65380408. The purchaser document reference is 195788-2022.

See the Similar Tenders section on this page or browse other tenders from Ireland.

This tender falls under Computer Hardware and Software Services in Ireland. Suppliers in these sectors can track similar Ireland tenders using CPV-based alerts.

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