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Rfp to Upgrade City's Oracle Billing System Tender in USA - 129277555

The INFORMATION TECHNOLOGY DEPARTMENT has issued a Tender notice for the procurement of a Rfp to Upgrade City's Oracle Billing System in the USA. This Tender notice was published on 01 Nov 2025 and is scheduled to close on 07 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 129277555, while the tender notice number is 1377797 and Registering on the platform.

Procurement Summary

Country: USA

Summary: Rfp to Upgrade City's Oracle Billing System

Deadline: 07 Jan 2026

Posting Date: 01 Nov 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 129277555

Document Ref. No.: 1377797

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The City of Seattle is seeking proposals for Project Title. Proposals are due no later than Response Submission Time on Response Submission Date. All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than Question Submission Time on Question Submission Date.The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes:Full application upgradeHardware and infrastructure refreshRedevelopment of integrationsRewriting and validation of over 100 reportsDeployment across seven operational environmentsOf these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications.This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU). 2.1.1 Target Environments to be UpgradedEnvironment NamePurposeCCB ProductionLive customer operationsCCB UATUser Acceptance TestingCCB QAQuality AssuranceCCB DevelopmentCustomization and configurationCCB TrainingUser trainingCCB SandboxProof-of-concept experimentationCCB GoldMaster configuration baseline2.1.2 Systems and Interfaces AffectedThe CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten:Integration AreaSystems and ApplicationsOracle Cloud ServicesMSCS, WACSInternal ApplicationsAPEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View UsageCustomer InterfacesEngage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise PayField & MeteringTemetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL)Communication & IVRGenesys Cloud CX, Genesys CIC Interactive DesktopGIS ...

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