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Provision of Customer Care, Call Center and Back Tender - 101613395

The QATAR GENERAL ELECTRICITY & WATER CORPORATION (KAHRAMAA) has issued a Tender notice for the procurement of a Provision of Customer Care, Call Center and Back Office Operations in the Qatar. This Tender notice was published on 23 May 2024 and is scheduled to close on 27 Jun 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 101613395, while the tender notice number is GTC 1153/2023 and Registering on the platform.

Procurement Summary

Country: Qatar

Summary: Provision of Customer Care, Call Center and Back Office Operations

Deadline: 27 Jun 2024

Posting Date: 23 May 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 101613395

Document Ref. No.: GTC 1153/2023

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This tender is for the provision of manpower support services to KAHRAMAA's Customer Service Department for a period of 36 months, the purpose is to secure qualified personnel to manage and respond to customer inquiries and issues through various communication channels. The personnel will be responsible for ensuring efficient operation of the call center, analyzing customer interaction data to optimize service quality and efficiency, performing back-office tasks to support customer service operations, and handling customer interactions on digital and social media platforms. The overall objective is to maintain high-quality customer interactions and support the diverse needs of KAHRAMAA's Customer Service Department through skilled customer service management professionals.
Department : Materials

Type : GTC

Bid Bond : 800000

Fees : 8000

Documents

Tender Notice

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