Provision of Computer Assisted Telephone Tender - 134058621

Procurement Summary

Country: Ireland

Summary: Provision of Computer Assisted Telephone Interviewing (Cati) Services and Associated Services for the Central Statistics Office, Ireland

Deadline: 20 Feb 2026

Posting Date: 21 Jan 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 134058621

Document Ref. No.: 45488-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 5000000

CPV Classification

72253000 - Helpdesk and support services
72253100 - Helpdesk services
75100000 - Administration services
75112000 - Administrative services for business operations
79342300 - Customer services
79342320 - Customer-care services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre

Purchaser's Detail

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Tender Details

Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11, 000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints
Doc Title: Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Contract Type: services
Document Type: Contract Notice

Contract Type: services

Estimated Value: 5000000 - EUR

Authority Type: cga

Doc Title: Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland

Dispatch Date: 2026-01-20

Publish Date: 2026-01-21

Submission Date: 2026-02-20

Documents

 Tender Notice