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This tender has closed Bids were accepted until 09 Aug 2023 (1191 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 84337787

Procurement of Service Management System (User Tender - 84337787

Tender notice from Norway, published on 14 Jun 2023.

Exeutive Summary

The STATSFORVALTERENS FELLESTJENESTER has issued a Tender notice for the procurement of a Procurement of Service Management System (User Support Solution) in the Norway. This Tender notice was published on 14 Jun 2023 and is scheduled to close on 09 Aug 2023, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 84337787, while the tender notice number is 353235-2023 and Register on the platform.

Key facts

Summary
Procurement of Service Management System (User Support Solution)
Sector
Computer Hardware and Software Services
TOT Ref. No.
84337787
Document Ref. No.
353235-2023
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
14 Jun 2023
Bid deadline
09 Aug 2023
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72253000Helpdesk and support services
72000000IT services: consulting, software development, Internet and support
72250000System and support services
72310000Data-processing services

Purchaser details

Purchaser contact is for registered users

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Tender details

The client needs a user support system (SMS) to handle inquiries primarily related to ICT and document management. We receive between 50-60, 000 inquiries annually. The system must be used by employees of the client and the state administrators, as well as external users who need technical assistance related to digital solutions that the client manages and offers. The client has approx. 210 employees and the state administrators have a total of approx. 2, 700 employees.
Doc Title: Helpdesk and support services
Contract Type: Services
Document Type : Contract notice

Reference Number : 2023/8

Contract Type : Services

72253000 - Helpdesk and support services

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72310000 - Data-processing services

Authority Type : National or federal Agency/Office

Type of Procedure : Open procedure

Regulation : European Economic Area (EEA), with participation by GPA countries

Bid Type : Submission for all lots

Doc Title : Helpdesk and support services

Dispatch Date : 2023-06-09

Publish Date : 2023-06-14

Submission Date : 2023-08-09

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Procurement of Service Management System (User Support Solution) was 09 Aug 2023. Bidding is closed.

This tender has been issued by STATSFORVALTERENS FELLESTJENESTER in Norway.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72253000 - Helpdesk and support services, 72000000 - IT services: consulting, software development, Internet and support, 72250000 - System and support services, 72310000 - Data-processing services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 84337787. The purchaser document reference is 353235-2023.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Computer Hardware and Software Services in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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