Outsourced Ict Infrastructure Management Tender - 148149008

Procurement Summary

Country: United Kingdom

Summary: Outsourced Ict Infrastructure Management and Associated Services

Deadline: 25 Sep 2026

Posting Date: 29 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 148149008

Document Ref. No.: C436230

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
48800000 - Information systems and servers
72317000 - Data storage services
72300000 - Data services
72100000 - Hardware consultancy services
72600000 - Computer support and consultancy services
72200000 - Software programming and consultancy services
72222300 - Information technology services
72253100 - Helpdesk services
72253200 - Systems support services
72322000 - Data management services
72500000 - Computer-related services
72510000 - Computer-related management services
72700000 - Computer network services
72800000 - Computer audit and testing services
79400000 - Business and management consultancy and related services
30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority's portal with self‑service capabilities, leveraging AI and automation. b. Service Management functions End‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management. c. Workplace & End‑User Services User Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities. d. Infrastructure Services Management of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services. e. Networking Services Provision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services. f. Security Services & Cyber Operations Security event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support. g. Infrastructure & Technolo...

Documents

 Tender Notice