Network operating system software package Tender in Ireland - 4040120

Object of the contract

(1) The following Operational Support Services are required:-" Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).-" Reactive Support in the event of problems.-" A facility to drawdown up to a maximum of 20 contractor/consultant days if required.(2) Reactive / Operational SupportReactive Support in the event of problems with the ability to log calls as a priority.1, Priority 2 or Priority 3 depending on the urgency of the problem.-" Provision of Helpdesk service to the Department''s Team.-" Provision of Call and Issue logging, monitoring and reporting facilities.-" Normal daily availability of cover (the Department''s office hours are from 8:00 to 19:00, Monday to Friday (flexitime).-" Out of hours availability.-" Emergency availability.-" Remote Service (off site support)-" On-site support as required.-" Reasonable response (see paragraph Response Times).(3) Ability to drawdown contractor consultants, if required, on a daily basis.
Description: Network operating system software package
Authority Type: Ministry or any other national or federal authority

Contact Nature: Services

Procedure: Open procedure

Document: Contract notice

Regulation: European Union

Award criteria: The most economic tender

CPV code: 48214000, 48622000, 48625000, 48821000, 48822000, 72253000, 72253100, 72253200, 72261000, 72265000, 72267000, 72610000

CPV Description: Network operating system software package.  

Minicomputer operating system software package.  

Open systems operating systems.  

Network servers.  

Computer servers.  

Helpdesk and support services.  

Helpdesk services.  

Systems support services.  

Software support services.  

Software configuration services.  

Software maintenance and repair services.  

Computer support services.  
Internet address (URL): http://www.education.ie

Directive: Classical Directive (2004/18/EC)