Microsoft Dynamics/Power Platform Services Tender - 72189433

The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
Doc Title: Customer Relation Management software development services
Contract Type: Services
Document Type : Corrigendum/Additional information (Please refer tender document)

Reference Number : 2022/S 184-521576

Contract Type : Services

72212920 - Office automation software development services

72212517 - IT software development services

72000000 - IT services: consulting, software development, Internet and support

72262000 - Software development services

72212445 - Customer Relation Management software development services

Authority Type : Ministry or any other national or federal authority

Type of Procedure : Open procedure

Regulation : European Union, with participation by GPA countries

Bid Type : Submission for all lots

Doc Title : Customer Relation Management software development services

Dispatch Date : 2022-09-20

Publish Date : 2022-09-23

Submission Date : 2022-10-14