Market Research and Institutional Assessment Tender - 24608103

Procurement Summary

Country: Fiji

Summary: Market Research and Institutional Assessment for a Mobile Money Service

Deadline: 06 Jul 2018

Posting Date: 30 Jun 2018

Other Information

Notice Type: Tender

TOT Ref.No.: 24608103

Document Ref. No.:

Competition: ICB

Financier: United Nations Secretariat

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79310000 - Market research services

Purchaser's Detail

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Tender Details

Tenders are invited for Market Research and Institutional Assessment for a Mobile Money Service.
Background
Bmobile SI Ltd is one of the two mobile telephone service operators in the Solomon Islands. It was launched in Honiara on the 31st of August 2010. Currently, Bmobile provides GSM services to the people of Solomon Islands. The Terms of Reference (TOR) define the scope, plan, and deliverables for knowledgeable and experienced technical expert to conduct a market research and institutional assessment for Bmobile Solomon Islands Ltd. The experts will further design business case scenarios to be considered by Bmobile-s board and senior managers for the deployment of a mobile money wallet to offer financial services for the rural and hard to reach population of Solomon Islands.
This TOR is therefore designed to solicit for experienced technical expert with strong MFS/DFS knowledge and proven experience in market research, experience in planning, deploying and managing a mobile money delivery channel.
Duties and Responsibilities
The main deliverables from each of the aforesaid activities will be as follows:
1. A market research report to be considered by Bmobile-s board and UNCDF-PFIP, detailing an assessment for customers- need and demand for a mobile money service, customer feedback on possible products, service design, pricing, agent network design, product and service pricing, risks and fraud, among others.
2. An institutional readiness report resulting from the institutional assessment of Bmobile-s readiness and capacity to deploy a mobile money wallet service in the Solomon Islands. This report will be accompanied by detailed recommendations for closing the gaps that may have been identified. The recommendations may include possibilities of capacity improvements, inclusion of missing skillsets, a proposal for the management structure that will effectively deploy and manage the mobile money wallet service, among others.
3. At least three (3) alternative detailed business case scenarios for an MFS deployment to be considered by Bmobile management and board. This should be accompanied by projections for break-even and profitability, costs of deployment and management, revenues and pricing of services and products.
Competencies
· Strong interpersonal and communication skills;
· Strong analytical, reporting and writing abilities skills;
· Openness to change and ability to receive/integrate feedback;
· Ability to plan, organize, implement and report on work;
· Ability to work under pressure and tight deadlines;
· Proficiency in the use of office IT applications and internet in conducting research;
· Outstanding communication, project management and organizational skills;
· Excellent presentation and facilitation skills.
· Demonstrates integrity and ethical standards;
· Positive, constructive attitude to work;
· Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Required Skills and Experience
Educational Qualifications:
The consultants should at the minimum possess the following
· A Master-s qualification in business, finance, humanities or related discipline
Experience
· Proven experience in planning for a mobile money wallet deployment for a telecom, bank or 3rd party provider, with a strong preference for experience in deploying such solutions in geographies population
· At least seven years of experience in mobile and/or digital financial services in developing countries. Pacific experience is desirable
· Strong analytical and communication skills besides good report writing skills
· Must be able to bring the strategic and operational thought leadership while working with the local team from Bmobile
· Must be willing and able to travel to remote rural areas of Solomon Islands
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Documents

 Tender Notice