Procurement Summary
Country: Netherlands
Summary: Management and Hosting National Disruption Number
Deadline: 24 Aug 2026
Posting Date: 23 Jul 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 145772525
Document Ref. No.: SL200726
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79510000 - Telephone-answering services
64214200 - Telephone switchboard services
72415000 - World wide web (www) site operation host services
Purchaser's Detail
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Login to see detailsTender Details
Management And Hosting National Disruption Number Description:The tendered Assignment concerns the management and hosting of the national emergency number for gas and electricity (08009009) and the associated paid number (09009009111) including central IVR environment, routing, management portals and links with the contact centers of the Regional Network Managers (RNBs). The Contractor is contracted by NB NL for the full telephony services, including answering calls, managing the IVR environment, the routing of calls to the correct RNB or CCI and the provision of the sectoral management platform. For the entire assignment description, see the Selection Guidelines. Main assignment (CPV code):79510000-2 Telephone answering services Additional assignment(s) (CPV code):64214200-1 Telephone exchange services72415000-2 Providing hosting services for websites
Legal Framework: Procurement Act 2012 Command Type: Services Procedure: Non-public Keywords: telephony services Main mission (CPV code): 79510000-2 Telephone answering services Additional order(s) (CPV code): 64214200-1 Telephone exchange services72415000-2 Providing hosting services for websites Place of Performance NUTS code: Agglomeration The Hague (NL361) Tendered Reference Number: 598707 PB/S Number: 507238-2026
Documents
Tender Notice
TN598707--EF17-Aankondiging-van-een-opdracht--sectorale-richtlijn-standaardregeling-20260720193337.pdf
Selectieleidraad-NB-NL-versie-20260720-def.pdf
Bijlage-4--Inkoopvoorwaarden-Netbeheer-Nederland.pdf
Bijlage-3--Uitwerking-Kerncompetenties.docx
Bijlage-2--Uniform-Europees-Aanbestedingsformulier.pdf
Bijlage-1--Ondertekening-Aanmelding.docx