Limerick City and County Council Corporate Tender - 142060258

Procurement Summary

Country: Ireland

Summary: Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

Deadline: 22 Jun 2026

Posting Date: 26 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142060258

Document Ref. No.: 357241-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 700000

CPV Classification

79511000 - Telephone operator services
45232332 - Ancillary works for telecommunications
45314000 - Installation of telecommunications equipment
45314200 - Installation of telephone lines
45314100 - Installation of telephone exchanges

Purchaser's Detail

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Tender Details

Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council-s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interp...
Document Type: Contract Notice

Contract Type: services

Estimated Value: 700000 - EUR

Authority Type: la

Doc Title: Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

Dispatch Date: 2026-05-22

Publish Date: 2026-05-26

Submission Date: 2026-06-22

Documents

 Tender Notice