Ivr Messages Services Tender in Afghanistan - 80581615

Procurement Summary

Country: Afghanistan

Summary: Ivr Messages Services

Deadline: 27 Mar 2023

Posting Date: 20 Mar 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 80581615

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Request for proposals are invited for Ivr Messages Services
BBC Media Action is the independent international charity of the BBC which uses media and effective

communication to change people's lives for the better. BBC Media Action delivers a portfolio of SBCC

[Social and Behaviour Change Communication] oriented humanitarian and development projects in

Afghanistan.

2. THE PROJECT

BBC Media Action in Afghanistan is currently implementing a project on Explosive Ordinance Risk

Education. One of the key deliverables for this project is production and dissemination of EORE messages

via IVR channels. which will enable us to reach a wider target audience.

In line with the above, we are seeking to go through procurement processes to find the best-suited

company to deliver our EORE content and reach our target audience via IVR channels.

BBC Media Action is issuing this RFP to bring in a suitable technology service provider for 4 months

starting from April 2023. We are looking for a service provider that will lead in building, testing and

maintaining an IVR solution.

3. PROPOSED SERVICE DESCRIPTION

3.1Overview

The Service provider should deliver a IVR service via nationally integrated server infrastructure to a list of

pre-identified telephone numbers for the delivery of a 12-minute long EORE message/s per week for the

duration of four months.

The Service provider should deliver engagement reporting per individual user engaging content on the

hotline. They should also launch weekly updated radio dramas, content of which is to be supplied by BBC

Media Action, on an already existing mass reach IVR platform that is optimised to reach low literate and

low bandwidth audiences and provide detailed engagement reporting in conjunction with basic demographic

markers.

The service provider should also deliver the aforementioned content to 1, 250 individuals through “Push

Notification” option.

The following points should be considered when delivering the service:

1. Existing framework contract with Afghan MNO and nationally integrated server infrastructure

2. Experience with BBC Media Action or similar entities on similar projects including EORE preferred

3. Interactive voice response platform including the capability for basic descriptive engagement

2

reporting

4. Existing IVR platform with a significant number of monthly avid users

3.2 System Administrators Responsibilities and Specifications

BBC Media Action should be provided administrative access to the backend and reporting system for

whom the system should allow administrative permissions to download and edit this user database in an

agreed-on format. The admin should be able to add, delete, make user profiles active or inactive, and be

able to modify all user details via remote, online access. A log of admin and guest user activities on the

system should be generated and should include all actions performed and associated time for each action.

This log should be available and accessible locally and remotely.

Documents

 Tender Notice