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The EDUCATION PROCUREMENT SERVICE (EPS) has issued a Tender notice for the procurement of a It3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs) in the Ireland. This Tender notice was published on 23 Mar 2026 and is scheduled to close on 21 Apr 2026, with an estimated Tender value of EUR 400000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138300951, while the tender notice number is 198608-2026 and Registering on the platform.
Procurement Summary
Country: Ireland
Summary: It3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs)
Deadline: 21 Apr 2026
Posting Date: 23 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138300951
Document Ref. No.: 198608-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 400000
CPV Classification
72253000 - Helpdesk and support servicesPurchaser's Detail
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Login to see detailsTender Details
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Doc Title: IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Contract Type: services
Document Type: Contract Notice
Contract Type: services
Estimated Value: 400000 - EUR
Authority Type: cga
Doc Title: IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Dispatch Date: 2026-03-20
Publish Date: 2026-03-23
Submission Date: 2026-04-21
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