Information Request, Enterprise Resource Planning Tender - 142493148

The City of Helsinki is responsible for organizing social and healthcare services and rescue operations in its area. Helsinki's social, health and rescue service organizes the services either as self-provided services or by acquiring them from private individuals from service providers as purchased services or with a service voucher. The subject of the request for information is the operational management system for the Social, Health and Rescue Services of the City of Helsinki (later SOTEPE). SOTEPE uses a version of the Matrix42 IT operational management system 2023.4.5. The Matrix42 operational control system contains service packages built according to the needs of SOTEPE's various units. The operational control system also maintains various organizational databases, which include e.g. usage rights and organizational information. In connection with the Matrix42 operational control system, the following services have been added to the customer interface, which use Matrix42's database: Luukku service portal, which acts as the user interface for the customer interface in SOTEPE and part of Helsinki city ​​organization. Various orders and support and service requests can be made through Luku via electronic forms, which form service requests in Matrix42en. Databases can also be maintained through Luuku. SOTEPE's Matrix42 contains also approval procedures and integration with other services of the City of Helsinki implemented in Matrix42. The current services included in the operational control system are:• Recruitment service requests and learning contracts• General...
Published: 02/06/2026 Deadline for submitting questions: 30/06/2026